We had no problem with our 10 day stay in November. I think our building was the Santa Barbara and we were on the ground floor. We talked to other couples at the pool (very nice pool) and everyone was pleased with their rooms. The rooms were clean and the bed was fine, there were no bugs or ants.
In our limited contact that we had with the staff they seemed pleasant enough, We asked directions a couple of times from the bell boys, and I was given free access to the computers and internet access on 2 nights when I needed to send a quick e-mail and print some maps.
We did eat one night at the tangerine grill and it was only so-so, the waiters were attentive but the meal was pricey for what we ordered, we would eat there again if we did not have a car but if you have a car better to go to Mimi's or the Rain Forest IMO.
I just asked my DH what his thoughts were on the Annabella and he said he liked it there, especially liked being able to drive right up and park right in front of the room when unloading souvineers, snacks etc. but said it would not be his choice if we did not have a car as the walk would be pretty far (I am handicapped so if you are very fit this would not apply).
We called direct and were given a rate of 89.00 a night for a mini suite which had the queen bed and sofa bed in the main room plus a little seperate room with another single with it's own TV which my teenager thought was great.
All in all it was good value for the money, I have read the reviews where people had problems with the AC or plumbing but we had no issues with our room. Our bathroom was completely new looking (very nice) so maybe the Santa Barbara building has already been upgraded. The people we met at the pool also had new bathrooms and they were in a different building. I would imagine you would have no problems at all in a premium or deluxe room, for sure those must be upgraded.
Anne