That's so odd on all accounts, and sorry you haven't seen DH's points. I did get points pending so I think it worked. It's supposed to be tied to the approval so I'd have thought you'd see points on his CSR now too. The only thing I can think for the payment is try to pay it from your checking account, instead of setting it up from Chase. I have no idea how to actually do that though

I only pay my utilities from my checking account bill pay because they charge fees for CC payments. But I know other people have figured it out.