Was it USB or Meta or another bank?
After having success with the fixed but low value MCGCs, I decided to be another dp and am now hitting my head against a wall. Bought a variable USB MCGC at Kroger, came home to activate it.
Went to prepaidgiftbalance .com and that site will not accept the 16 digit card number in either the First Time Login or Returning Cardholder Login. Called in, and gave my info and was told I was good to go. The balance was correct. Waited one hour to allow their systems to refresh. Tried to enter it into MasterPass - got the "Something Went Wrong" message five times. Then Masterpass gave a message my account was being frozen or something like that bc of my repeated attempts to put this card on there.
Called back the number on the back of the MCGC and got the exact spelling of my address (they used an abbreviation since I gave them my info verbally, they entered it however they wanted). Called back MasterPass about unblocking my account. The rep said it was active, I tried to enter my card again with the corrected address spelling as the MCGC rep entered it. Still no success. MasterPass rep said she would submit a report to digital services and I should hear back in 24-72 hrs. Ugh!!!
This AMEX MSR is so aggravating.