WVMomof3
DIS Veteran
- Joined
- Feb 21, 2005
- Messages
- 3,277
We got an email yesterday that we are being walked from our Fairfield inn that we are checking into later today. She told me I’d get my FNCs back and she would give me points for my trouble. I felt bad that we are getting it for free, but you are saying I would have also gotten cash if I booked through DH’s plat? I have no status (whatever Amex biz bonvoy gives you) because we always use DH account but I had FNC that needed used by end of this year. Back to finding someplace to use 2 FNC by end of year I guess.
Circling back to this. What is the policy if it was a 2 night reservation that was walked? The email the manager sent me said that my FNCs would be given back and they had set me up with accommodations at the new hotel. Exact wording. I thought that meant both nights were covered. Nowhere did the email say they only covered one night and I had to pay the 2nd night. And when I checked into 2nd hotel they didn’t mention it. I guess it makes sense they wouldn’t cover multiple nights but you think that would have been mentioned in the email somewhere. We only found out because we got locked out of our room while we were out today. The new manager was at first getting testy with us saying we couldn’t even retrieve our luggage without paying for the whole night. He then called the Marriott manager so we could both talk to her and I then asked her for my $100 lol. She said points and money would be sent to me later and the Marriott policy is to only cover one night. The new hotel manager was like I’m going to stop accepting their overflow because another room came in earlier and was arguing with the guy and not nice to him. We tried to be nice. He was appreciative that we were not hostile towards him but the Fairfield is definitely not communicating properly with what is expected of their walks. He said they requested 17 overflows this week and he wasn’t looking forward it. So is the policy only one night?
Circling back to these posts again to report "shockingly" I got diddly from Marriott after this. I emailed the Fairfield manager a couple weeks ago saying just checking in to see about the points/money you promised and got zero response. I tweeted Bonvoy assist and they took my information and said you should hear back from the property soon. That was a week ago and still nada. What is my next step? Honestly I would not have looked for anything additional than my FNC back if it wasn't done in such a poor manor. At least we did have a place to stay. I talked to someone we met at another park and it came out they too had reservations for the same Fairfield and was just told sorry, we don't have a room for you and they couldn't find anywhere else so they ended up having to drive to the next destination early which was over 3 hours away. There really is nothing in between the 2 places.