I saw a short discussion on reddit saying that you can’t close via chat if there’s a retention offer on your account, and
@StephPlum ’s post supports that theory.
Ah, are you in Canada? I believe the Serve product can only be used in the US. Even if you got a VPN and changed your location to within the US to obtain the card, you wouldn’t be able to load them anywhere. And the VGCs are also only good for use in the US. I need to check on the fine print on this. Ok, for eligibility you need to reside in the US, so if you put down your FL address, the card would ship there.
But, for sure if your SSN was off, that would make a difference.