I just love when stores price things wrong....

[Muffin]

I just bought a bottle of Softsoap at Family Dollar. There were a bunch of bottles on the shelf above a $1 price tag. When I check out, it rang up $1.50. So I went back to look at the shelf. Between the minute print and the abbreviation on the tag, it was hard to tell what item the $1 price was for, but I looked at the $1.50 tag under the TOTALLY EMPTY space on the shelf, and that was where the Softsoap was supposed to be.

I didn't return it or say anything at the time. But now, I'm getting pissed about it. The price I paid was 50% higher than the price I thought I was going to pay. I probably won't go back now to return it, but it really makes me mad.

They make the price tags on the shelf impossible to read and I swear the whole thing smells of bait and switch.

 

[MinnieMouse532]

I just love how the customers always flame the cashiers! All we do is scan items, we don't price or have anything to do with the pricing system. So please next time find an appropriate person to yell at! Cashiers are just doing their job!

 

[auntpolly]

I'm not flaming cashiers, but someone needs to be flamed. If you don't want to be overcharged at the grocery store, you need to watch every item being scanned and have some kind of super human memory of what everything is supposed to cost.

Once my family's favorite cookies were the advertised special at the Acme - but it rang up at the regular price so I pointed it out to the cashier and the manager. This is a little embarrassing, but during the week they were on sale I bought them 2 more times -- yeah, I know excessive, but no one ever corrected the price and I complained every time. How many times does that happen and people think they've got the sale price and didn't notice that they didn't? Tell me that wasn't on purpose!

 

[missyc]

That's why I hate when they start scanning my stuff while I'm still back emptying my cart and can't see the prices as they show up.

 

[Pete's Mom]

Okay, so here is my beef.

Why don't they go ahead and fix the mistake when you point it out to them? I have been overcharged before and pointed it out to the cashier who just manually adjusts the price on the register and that's the end of it. Why don't they go into the pricing system and make the adjustment? Do they hope that they can overcharge customers and no one else will catch it? That's pretty lame.

 

[Mskanga]

Nobody is flaming the cashiers , they are not the ones to place prices on the shelves ( and for the record I have been a cashier for quite a few years in my life ) but as someone pointed out if I missread the label , I admit my mistake and pay the price that is asked , but when they are the stores are the ones to make the mistake or putting the price label in the wrong place or the merchandise in the wrong place, I am going to let them pay for their mistake.
PM, Walmart fixed it right away, they realized someone else would complain after me and they would lose again.

 

[auntpolly]

Originally posted by Pete's Mom
Okay, so here is my beef.

Why don't they go ahead and fix the mistake when you point it out to them? I have been overcharged before and pointed it out to the cashier who just manually adjusts the price on the register and that's the end of it. Why don't they go into the pricing system and make the adjustment? Do they hope that they can overcharge customers and no one else will catch it? That's pretty lame.

I know! It seems like a small thing - but how many people were overcharged for those cookies? Most, I'm sure! And how many things do I miss and over pay for? It adds up....

 

[Stepharoonie!]

This is why I DESPISE Best Buy.

 

[katerkat]

Originally posted by Pete's Mom
Okay, so here is my beef.

Why don't they go ahead and fix the mistake when you point it out to them? I have been overcharged before and pointed it out to the cashier who just manually adjusts the price on the register and that's the end of it. Why don't they go into the pricing system and make the adjustment? Do they hope that they can overcharge customers and no one else will catch it? That's pretty lame.

*I* can't, that's why. I can fix it manually, but sometimes even then the stupid computer overrides me and changes it back. (I hate our computers.) As a cashier, there's no way I have the ability to get into the system and actually change a price. Heck, I can't even change an incorrect author on a tag as a book associate!

For the record, though, when I'm on register, I always mention mistakes to my managers. After that, not my fault if it doesn't get fixed!

 

[MinnieMouse532]

Nobody is flaming the cashiers , they are not the ones to place prices on the shelves

I am not saying u guys are flaming them I am just saying in general.
-------------------------------------------------------------

Originally posted by missyc
That's why I hate when they start scanning my stuff while I'm still back emptying my cart and can't see the prices as they show up.

Ya, So are we suppossed to hold up the lines so u can stare at the screen, and then here people complain that the lines are so long!
---------------------------------------------------------------
Why don't they go ahead and fix the mistake when you point it out to them?
Ya it sounds like an easy thing to do cashiers dont make the prices we cant go into the computer system we have to get a manager and they change them. Sometimes customers arn't always right so we then have to leave the register and see the real prices or call a manager. Trust me!! It is a PAIN when things don't scan right.
Not that thats the customers problem what so ever, but we are not cheating you cause we hate when it happens to!

 

[iNTeNSeBLue98]

From a person who is responsible for putting those sale prices "in" the cash register...a problem can not be addressed if I'm not made aware of it. Our chain of command means that the cashier is to notify the cash office, who files the report with our Price Mgmt. Office, who then notifies our office, the buying office. It might take a day until I'm aware of a problem. Some stores take initiative and call me directly, but our system can not handle immediate corrections. Usually it takes overnight to update and then we are listed on an "emergency" report for making a change effective the next day, no matter the reason why the correction is needed. Some states fine us for not having prices at the register that match the signs, a ticket on a piece of merchandise or an advertised price, so we must do all we can to make sure we have accurate pricing.

We do our very best to ensure our prices are right when you go to check out, but since those prices are put there by a human and not a machine, mistakes will be made. I am proud of the meticulous care I take at making my PLU as exact as it is supposed to be, but even the best of us slip up and create errors. I can only make the fix and hope the stores follow through by changing their signs or moving the merchandise to the correct fixture. I can not physically control what 40 stores in my company will do in this regard. They are provided a weekly planner with all of the pricing info and have a weekly conference call as well.

I don't think it is any retailer's intention to deceive the shopper by intentionally having errors with the Price Look Up system that tells the register how much you pay for an item. I want to remind you that there are humans behind the machines. Ads and signs can change daily, especially during holidays or events like back to school. If you think you've found an error, notify the staff. If you come back and still see the mistake - point it out again as I'm sure that busy clerk was too busy to remember to report the error on your previous visit. Sometimes there is so little staff to perform all the tasks of changing signs, moving merchandise, stocking merchandise, attending to customers and cashiering within a department.

The reason many items are no longer indivually priced is because most retailers now use the UPC barcode to collect information about an item. It helps us keep track of inventory and provides us with sales history for each item we sell. Since many companies already place the UPC on thier product, it is a cost savings to both supplier and retailer when they don't add a secondary ticket including the price - hence signs and shelf tags. Read shelf tags and signs carefully and if you're not sure, ask the clerk to explain what is included in the sale.

 

[flyingenie]

i do it all the time. I don't see anything wrong with it- it's not my fault and I get to save a few extra bucks!

but the worst is when you see you've been overcharged after you've left the store and it's too far/i'm too lazy to go back!

 

[auntpolly]

Originally posted by MinnieMouse532
Why don't they go ahead and fix the mistake when you point it out to them?
Ya it sounds like an easy thing to do cashiers dont make the prices we cant go into the computer system we have to get a manager and they change them. Sometimes customers arn't always right so we then have to leave the register and see the real prices or call a manager. Trust me!! It is a PAIN when things don't scan right.
Not that thats the customers problem what so ever, but we are not cheating you cause we hate when it happens to!

The thing is that you <i>do</i> work there and I don't have to shop places where things don't go the way they are supposed to.

Sorry, but this falls under the category of "not my problem." I just want to be able to shop and not feel cheated. If I do, I don't go back. For instance,I don't shop at the Acme anymore.

 

[auntpolly]

Originally posted by iNTeNSeBLue98
From a person who is responsible for putting those sale prices "in" the cash register...a problem can not be addressed if I'm not made aware of it. Our chain of command means that the cashier is to notify the cash office, who files the report with our Price Mgmt. Office, who then notifies our office, the buying office. It might take a day until I'm aware of a problem. Some stores take initiative and call me directly, but our system can not handle immediate corrections. Usually it takes overnight to update and then we are listed on an "emergency" report for making a change effective the next day, no matter the reason why the correction is needed. Some states fine us for not having prices at the register that match the signs, a ticket on a piece of merchandise or an advertised price, so we must do all we can to make sure we have accurate pricing.

We do our very best to ensure our prices are right when you go to check out, but since those prices are put there by a human and not a machine, mistakes will be made. I am proud of the meticulous care I take at making my PLU as exact as it is supposed to be, but even the best of us slip up and create errors. I can only make the fix and hope the stores follow through by changing their signs or moving the merchandise to the correct fixture. I can not physically control what 40 stores in my company will do in this regard. They are provided a weekly planner with all of the pricing info and have a weekly conference call as well.

I don't think it is any retailer's intention to deceive the shopper by intentionally having errors with the Price Look Up system that tells the register how much you pay for an item. I want to remind you that there are humans behind the machines. Ads and signs can change daily, especially during holidays or events like back to school. If you think you've found an error, notify the staff. If you come back and still see the mistake - point it out again as I'm sure that busy clerk was too busy to remember to report the error on your previous visit. Sometimes there is so little staff to perform all the tasks of changing signs, moving merchandise, stocking merchandise, attending to customers and cashiering within a department.

The reason many items are no longer indivually priced is because most retailers now use the UPC barcode to collect information about an item. It helps us keep track of inventory and provides us with sales history for each item we sell. Since many companies already place the UPC on thier product, it is a cost savings to both supplier and retailer when they don't add a secondary ticket including the price - hence signs and shelf tags. Read shelf tags and signs carefully and if you're not sure, ask the clerk to explain what is included in the sale.

Interesting......but I really don't care. I know I sound mean, but I'm serious. I just want to shop and not feel cheated. If it's all that complicated and impersonal, I'd just as soon shop somewhere else.

 

[Jenn Lynn]

Originally posted by Pete's Mom
Okay, so here is my beef.

Why don't they go ahead and fix the mistake when you point it out to them? I have been overcharged before and pointed it out to the cashier who just manually adjusts the price on the register and that's the end of it. Why don't they go into the pricing system and make the adjustment? Do they hope that they can overcharge customers and no one else will catch it? That's pretty lame.

At the store I worked at even the store manager cannot correct the system. They have to call corporate (in some other state) and have them "look into it."

Really, I don't think people realize what a PITA it is for cashiers, pricers, floor people, etc. to have to constantly call or be called about incorrect pricing. People inputing the pricing are only human. People signing the store are only human. Cashiers are only human. Errors happen.

We I had to change Ads I did the busted my butt to make sure it was right because I didn't want to get those calls. Unfortunately it doesn't always happen.

 

[missyc]

HeyMinnieMouse532, you sound a little uptight. No reason to take it so personal!

I can't be the only one who likes to see the prices as they scan. Turn the little display thing around so we can see it and at least wait until 1 customer has closed her purse and moved before starting on the next 1. And say hi to me too!

 

[Pooh Girl 71]

Originally posted by missyc
I can't be the only one who likes to see the prices as they scan. Turn the little display thing around so we can see it and at least wait until 1 customer has closed her purse and moved before starting on the next 1. And say hi to me too!

Wouldn't that be great? I actually hate it when no one is in line prior to me. I know things ring up incorrectly. I hate having to go to customer service to get something corrected. Considering that I am actually paying for my items, I don't think it is too much to ask that I get to see the price they ring up.

I worked retail years ago. My first job was at K-Mart. They were notorious for never updating prices when the sales ads came in. I got plenty of verbal abuse from customers for that.

 

[Tinkertude]

This evening, after a long day, and low blood sugar because it was dinner time, I ran into the local Albertson to grab toothpaste. As I walked in I passed fresh cranberries for $1.99 per package. So I grabbed a couple to use for the holiday. When they were scanned they rang up 2.99 per package. I didn't notice until I was walking out that I had been overcharged. SSSSooo I was directed to CS I explained the situation to the young lady behind the counter about the overcharge. She attempted to credit me, but had to give me a full refund first. No problem, She then called another worker over because she did'nt know how to ring it up at the posted price because it scanned the higher price. Other worker didn't know either. At this point, I had stood in line and waited on them to figure it out for about 15 minutes. Finally they rang up one at 1.99 and I walked out with the original two. Yes I tried to explain I had two but the "know it all kid" interupted me. So thanks Albertson for the free bag and no charge for my time.

 

[Nancy]

Cashiers are usually being timed on every thing they do at the register. We have scan time, tender time and other time (the time it takes between each customer) Cashiers can secure the register and wait until the customer is done unloading...we do it all the time. There is no excuse for not greeting a customer, making sure they found everything and saying thank you at the end of the transaction.

As far as pricing goes...we can correct the error at store level if the pricing person is there...she leaves at 3pm so after that it has to wait until morning....believe it or not our managers have no idea how to get into the pricing system to change prices. At midnight the computers will "kick" the corrected price out of the system, so pricing has to imput it every morning. There are times we also have to call corporate and have them do a download because the system won't allow us to chnge at store level. There is so much behind the scenes stuff in large stores. Also, we have no control over how our tags are printed, it is all regulated by the county right down to what size shelve tags we have to have. And it would make all of our jobs so much easier if everything was priced correctly and no errors ever occured, trust me we are not out to get the customers. Also if we correct the price at the register it doesn't qualify for the super refund law. You have to have a receipt that shows you paid the wrong price...again, not our rules, but the counties law.

 

[PryncessChrysty]

Originally posted by missyc
And say hi to me too!

I know this is running a little of topic, but I just want to agree with missyc. This is such a pet peeve of mine!! You (cashier) don't have to ask me how I am or anything, just acknowledge my presence! I realize that the job can get tiring, but you are still getting paid to do CUSTOMER SERVICE. I have been in the business before and I was able to control myself from customer to customer. Whichever customer upset you prior to me is, well, not my problem. I'm spending my money at your store, and unless you're the DMV, I can spend it else where.

Wow, that sounds really b****y of me, can you tell this is something that irritates me?? LOL