I just booked but with a problem! Help!

[mommyaof2]

Hello! I just booked today AsMu for Thanksgiving and during the booking the cm somehow charged my card the deposit twice. She laughing said "Oh sorry, when I modified your billing address it charged you 200.00 twice." She stated that she took care of it, but now it is on my credit card twice and is showing as 2 payments on my trip on the Disney Website. Will this correct itself in a few days or should it be corrected immediately? Has anyone else had this happen? I don't want my reservation messed up from the start! She was very polite though, but still she shouldn't have laughed when she messed up.

 

[gigi1313]

it should be okay in a few days... apparently the 'refunds' take longer to post to your cc than the charges do...

 

[marvin12]

I had something like that happen to me once. And I called guest services to let them know that I was not happy. But they did take care of it and within a few days the money was put back on the card.

 

[themcgoos]

A couple of years ago, I had the same thing happen. I booked the CBR directly through WDW using my AAA and Disney Visa. The confirmation looked fine when I rec'd it a couple days later. When I got my Disney Visa bill a couple of weeks later though, there were 4 separate $200 charges listed for WDW on the same date at almost the same time. I called WDW, they apologized and corrected it and I rec'd email and regular mail confirmation of same within a couple of days. Even though were we still about 4 months out from our trip, I was worried that something screwy would happen and that all 4 confirmations would be deleted, or something similar, etc., and the entire trip canceled, but everything went smoothly. I also checked my next Disney Visa bill to make sure there were 3 separate $200 credits and there were.

 

[mommyaof2]

I guess my main concern is not the $200, it is that I am afraid that it will somehow mess up my reservation. I seem to be having bad luck with things like this lately. I would hate for them to refund all of it or something like that. My trip is not until Nov. though, so I have plenty of time to fix it if it gets messed up. Thanks for all of you help! You are all great as usual!

 

[LittleStinkerbelle]

This same thing happened to us last week. I booked two rooms and they charged us 3 $200 deposits (2 to our room one to my parent's room)--I didn't know it until I saw it online. DH wanted to leave it alone--figured it'd be less to pay later, but the next day I looked at my itinerary online and it was credited back. We didn't even have to call.