I have had it with my bank!!! AAHHH!!!

[thelittlemermaid]

To try and make a long story short, DH went on 2/16 and deposited his check. It was after the banks cut off time for that day, so it would have been deposited on the next business day. Anyways, I looked online and the deposit showed up after DH put it in, but said 2/17 which I knew it would. It was on there all night 2/16 and all day 2/17, later that night on 2/17 I checked to see what checks had cleared. To my surprise the deposit had disappered! So I called the bank the next day which was saturday and of course no one in accounts is in. AAAHHH!!!! The lady I talked to took down my info on what happened and would forward it to the accounts department. But since monday was President's Day I couldn't talk to anyone until today.

Well the deposit was put back in today, and was there all day. Now just 5 minutes ago I just checked to see if a certain check finally got there after 2 weeks and the deposit is gone again! WTH!!!!!

Tomorrow I will be calling my bank once again. This time instead of talking to the head person in accounts, should I just ask to talk to the branch manager? Is there really anything that person can do for me? My bank has changed over to a new computer system and since they have we have had 8 problems {including the ones that just happened} in 2 years. Before that we had no problems what so ever.

I am so upset I could scream!!!!!!

 

[kilee]

I'm assuming you're checking your account online??? If that's the case remember most banks update their records at night and it can make for an inaccurate ledger during that timeframe. I know mine has a real small blurb that between 9pm-2am (est time) that the accounts are updated and balances and transactions may not be accurate. However, it's really small and if you're not looking for it you wouldn't notice it.