Now was your ticket a refundable one or non-refundable?
90. Refunds (Issued Jan. 16, 2005; Effective Jan. 16, 2005)
A. Refundable tickets - The fare paid for unused travel by passengers who purchase fully
refundable, unrestricted tickets may, for any reason and upon surrender of the usused ticket
or unused portion thereof, or with the Ticketless Travel confirmation number and proof of
purchase sufficient to Carrier, either be refunded or applied toward the purchase of future
travel, provided that such refund or credit is requested within one (1) year from the date of
ticket issuance. In accordance with Article 90.F. below, Carrier shall make eligible refunds
according to the original form of payment. Refund or credit requests will not be honored
after one (1) year from the original issue date of the ticket.
B. Nonrefundable tickets - Passengers who purchase restricted, nonrefundable tickets are not
eligible for refunds, except as provided in Articles 90.C. and 90.D. below. Unless otherwise
specifically stated on the ticket, in the travel agreement with Carrier, or by an Employee or
agent of Carrier when reservations are booked, confirmed, or ticketed, the fare paid for
unused nonrefundable tickets, upon surrender of the usused ticket or portion thereof, or with
the Ticketless Travel confirmation number and proof of purchase sufficient to Carrier, may
be applied toward the purchase of future travel, without penalty, provided that travel is
completed within one (1) year after the original issue date of the ticket. The fare for the new
ticket(s), however, may be greater and/or the new ticket(s) may be subject to different terms,
conditions, or restrictions than the original ticket.
SOUTHWEST AIRLINES CO.