I Guess KFC Employees Can't Count All the Way up to 12

[MIGrandma]

that stinks! just wondering what the 12pc holiday meal is all about? what all do you get and how much $? KFC sounds good, our local kfc is great!

It is supposed to be a 12-piece bucket, two large mashed potatoes with gravy, a large cole slaw, and 6 biscuits for $19.99.

I their chicken. Just wish it wasn't so bad for you!

 

[davidsprincess]

Okay, now I want KFC for supper!

 

[Micca]

Okay, now I want KFC for supper!

Just returned from KFC, and they got my order right! Also noticed a young-ish manager guy keeping everything moving and making an effort to be nice to customers.

 

[powellrj]

Maybe you got two double-breasts... I would call and let them know and ask if they can mail you a coupon for your next visit. You win, they win cause you will be coming back.

Don't laugh, that happened to me once. I was shorted chicken and went back and the girl came out and said I gave you extra breasts so I didn't give you as much chicken. I explained I didn't want extra breasts because I like dark meat and DH liked white meat, so what was I suppose to eat. They gave me the extra pieces but let me know I shouldn't have complained. It was a long time before we went back to KFC.

 

[Squirlz]

I went to McDonalds once long ago and did not get enough change back. Something around 2 dollars short I think. When I got back to the office and realized it I called and asked for a manager. She asked for my address and said she would take care of it.

I was expecting a check, but she sent me coupons! That would be fine if I'd been shorted food, but I was shorted cash. Not a big deal, but still.

 

[DarthKTrava]

I would have been so !!

DH and I went to Wendys one night and grabbed dinner. I wanted onion rings though so we drove up the road to BK and I went to use our change to pay... and there was nothing. The guy had been pretty rude to us but neither DH or I realized we hadn't gotten our change.
So I went back.

The manager comes out and says "I can't just give you $11 dollars" (which was how much we were shorted)... I said "Count the drawer."
She told me there was no way she was pulling that drawer until midnight when they closed and that she was just too busy. Then she disappeared for ten minutes, came back and was asking me questions about my order because she'd spoken to the guy working the drive-thru and he didn't remember me.

Well, I worked at BK before and I'm well aware that the drawer SHOULD have been pulled the second a customer voiced a problem. Instead she let the guy work it, knowing I'd been shorted $11, so if he hadn't taken it to begin with he certainly could have taken it later that night.

I was pretty peeved. I meant to call corporate but I forgot. The manager called me the next that they found my $11 and I could come get it. They also gave me a coupon for a free combo. Yeah, right. I'm not going back there!
I'm still curious whether or not they actually found my $11 or if the manager that called me back realized that the night manager made a mistake and should have pulled the drawer so he just gave me my money.

I work fast food and it's SOP to pull the drawer and count it if there's a discrepancy with the money. And the manager goes to tell the customer whether they're short or not....

 

[cheerful chickadee]

It is supposed to be a 12-piece bucket, two large mashed potatoes with gravy, a large cole slaw, and 6 biscuits for $19.99.

I their chicken. Just wish it wasn't so bad for you!

thanks! that's a good deal, we might do that for dinner one night this week since we've been so busy with the shopping, baking and etc. I love their chicken too, wish it wasn't so unhealthy. Have you tried their grilled chicken?

 

[DarthKTrava]

It is supposed to be a 12-piece bucket, two large mashed potatoes with gravy, a large cole slaw, and 6 biscuits for $19.99.

I their chicken. Just wish it wasn't so bad for you!

I love their Original chicken.

 

[2Kds2K9]

This sounds like a joke, but it's the honest to gosh truth!

My Dad went into a KFC and wanted chicken strips. The cashier told him they come in orders of 6, 12 or 20. My Dad responds "Okay, I'll take half a dozen". She looked him square in the eye and says "Sir, we ONLY have 6, 12 and 20" My Dad had to bite his tongue to not laugh.

In the meantime, he's told this story to all the grandkids to verify they all know what a half dozen is.

 

[Shutterbug]

In any job, any business, there are employees who flat out don't care. Sometimes you get screwed, sometimes the owner gets screwed (like when you get 20 pieces instead of 12). I'd talk to the manager or assistant manager, just so they know, even if they don't give you anything for it.

And most managers will apologize. Problem is the managers needing "bodies" to fill the positions. That's why you now see things like long painted fingernails being allowed, and screwed up orders being tolerated.

Each time I have gone to our local KFC there has been one problem or another...getting order wrong, charged wrong, incorrect change, food cold....
I simply avoid going there if I can help it.

 

[VillageMama]

In the meantime, he's told this story to all the grandkids to verify they all know what a half dozen is.

That reminds me of the time a friend and I went through the KFC drive-through. Her dad said, "I'd like a bucket, please". And the cashier said... in the sweetest southern drawl you've ever heard... "Will that be chicken?".

Umm... yes?

 

[DarthKTrava]

That reminds me of the time a friend and I went through the KFC drive-through. Her dad said, "I'd like a bucket, please". And the cashier said... in the sweetest southern drawl you've ever heard... "Will that be chicken?".

Umm... yes?

About like a customer I had years ago: "What piece of chicken comes with a 1 breast dinner?".

 

[dis-happy]

I've been boycotting KFC ever since a bad experience with them a few years ago.

But, I get the last laugh as well. Our city has Price's Chicken Coop, one of the best chicken places in the country (according to Gourment Magazine). Yum!!! Makes KFC look and taste like dog food.