I Don't Get Stores Sometimes...

[AKL_Megs]

So I was at Meijer ("superstore" for those who are unfamiliar) today. I had many items on my list, one of them being cans of chili beans. There were many, many, many different brands of chili beans on sale. I selected Busch's brand beans because I "thought" they were on sale for $0.98.

When I got to the register, they rang up $1.19. I told the cashier I was fairly certain they were $0.98. A manager was close by, so the cashier called the man over. I explained the situation, and he said he would check the price. Five minutes later, after he WALKED all the way back to the bean aisle, he told me that ANOTHER brand, right next to the Busch's beans were $0.89, and it was confusing, but that they were $1.19. I told him I didn't want them, bought the rest of my things and left.

I ended up at Walmart where I bought the exact same beans for $0.89.

I just find it ridiculous that Meijer missed out on $1.96 and instead got $0 over $0.42! So much for the old mantra, "The customer is always right"!

 

[Minniemama350]

Our Walmart is known for being rather evasive about prices. Nothing is ever labelled clearly. Too many times I've had this same thing happen. On a few occasions, there has been someone there that made a good customer grabbing decision and that is why I keep going back.

 

[marypoppinswannabe]

Did the same thing at walmart last night. They lost out on a $30.00 sale.

 

[MM27]

I wouldn't expect the manager to give you the sale price if the brand you picked up was not on sale, but it would have been nice for him to bring the sale brand up to the register to see if you would like those instead. That to me would be good customer service.

 

[AKL_Megs]

I wouldn't expect the manager to give you the sale price if the brand you picked up was not on sale, but it would have been nice for him to bring the sale brand up to the register to see if you would like those instead. That to me would be good customer service.

I totally agree! He came back without them, and I was like

It STILL would have been GREAT customer service if when I said I didn't want them, he said I could have them at the sale price to make the sale. I mean, it was only $0.42 for crying out loud! LOL! As much as I HATE Target and their policies, they are very, very, very good at adjusting the price, within reason, to whatever you "think" it is. Maybe that is why they are so huge!

 

[MIGrandma]

I totally agree! He came back without them, and I was like

It STILL would have been GREAT customer service if when I said I didn't want them, he said I could have them at the sale price to make the sale. I mean, it was only $0.42 for crying out loud! LOL! As much as I HATE Target and their policies, they are very, very, very good at adjusting the price, within reason, to whatever you "think" it is. Maybe that is why they are so huge!

I would never expect a store manager to give me something at the price I "thought" the item was. Yes, even if it was "only" 42 cents, if everyone did that it would cost the store a lot of money.

I do always check the price label on the front edge of the shelf where the sale item is, because not only will it tell the sale price but it will also tell you the name of the product, so then there is no confusion about which brand is on sale.

 

[AKL_Megs]

I would never expect a store manager to give me something at the price I "thought" the item was. Yes, even if it was "only" 42 cents, if everyone did that it would cost the store a lot of money.

At the same time, and this man even said the shelving WAS confusing, if every customer says, "I don't want it", and the price difference is so low, they are losing out on WAY more SALES than they are by taking the smaller loss and gaining a loyal customer.

I wasn't saying at $1000 TV was on the $800 shelf, or even that a $30 blender was on the $20 shelf, or that a $5 can of hairspray was on the $3 shelf. It was a can of beans and they were $1!

 

[happygirl]

I would never expect a store manager to give me something at the price I "thought" the item was. Yes, even if it was "only" 42 cents, if everyone did that it would cost the store a lot of money.

I do always check the price label on the front edge of the shelf where the sale item is, because not only will it tell the sale price but it will also tell you the name of the product, so then there is no confusion about which brand is on sale.

I agree with this.

 

[Buckalew11]

I totally agree! He came back without them, and I was like

It STILL would have been GREAT customer service if when I said I didn't want them, he said I could have them at the sale price to make the sale. I mean, it was only $0.42 for crying out loud! LOL! As much as I HATE Target and their policies, they are very, very, very good at adjusting the price, within reason, to whatever you "think" it is. Maybe that is why they are so huge!

Hmm...I didn't have this experience at Target this past week. They had a sign up that said if you bought 5 participating Kellogg's products you got a
$5.00 gift card. So I was buying 5 boxes of poptarts. It didn't ring up that way even though the sign clearly said that was the deal. So, I paid regular price and walked those 5 boxes over to the return station and got my money back.

Not sure if the sign was from the week before or what but it WAS there when I was shopping.

 

[MichelleVW]

So I was at Meijer ("superstore" for those who are unfamiliar) today. I had many items on my list, one of them being cans of chili beans. There were many, many, many different brands of chili beans on sale. I selected Busch's brand beans because I "thought" they were on sale for $0.98.

When I got to the register, they rang up $1.19. I told the cashier I was fairly certain they were $0.98. A manager was close by, so the cashier called the man over. I explained the situation, and he said he would check the price. Five minutes later, after he WALKED all the way back to the bean aisle, he told me that ANOTHER brand, right next to the Busch's beans were $0.89, and it was confusing, but that they were $1.19. I told him I didn't want them, bought the rest of my things and left.

I ended up at Walmart where I bought the exact same beans for $0.89.

I just find it ridiculous that Meijer missed out on $1.96 and instead got $0 over $0.42! So much for the old mantra, "The customer is always right"!

I don't understand why you're upset? You weren't right. And no way would I drive to another store to save .42.

 

[MickeyMomOfThree]

So I was at Meijer ("superstore" for those who are unfamiliar) today. I had many items on my list, one of them being cans of chili beans. There were many, many, many different brands of chili beans on sale. I selected Busch's brand beans because I "thought" they were on sale for $0.98.

When I got to the register, they rang up $1.19. I told the cashier I was fairly certain they were $0.98. A manager was close by, so the cashier called the man over. I explained the situation, and he said he would check the price. Five minutes later, after he WALKED all the way back to the bean aisle, he told me that ANOTHER brand, right next to the Busch's beans were $0.89, and it was confusing, but that they were $1.19. I told him I didn't want them, bought the rest of my things and left.

I ended up at Walmart where I bought the exact same beans for $0.89.

I just find it ridiculous that Meijer missed out on $1.96 and instead got $0 over $0.42! So much for the old mantra, "The customer is always right"!

I hate how confusing some stores are. I have found that to be true at Meijer a lot. We used to live by that one at 8 Mile and Haggerty, my parents still do. I have shopped there and got confused and at least one time (that I remember) they gave the price I thought it was instead because it was confusing. I guess it just depends on who you get but I do find that annoying when I am there. I love our grocery store (Wegman's) the price always rings up what it is supposed to and the sale prices are very clear.

 

[golfgal]

I don't understand people with entitlement issues. You were wrong, why would you expect them to change the price??? I don't even get why you think they SHOULD??

 

[pooh_bear.614]

ugh this is SO annoying..coming from a cashiers stand point there is nothing more obnoxious than a person who couldn't be bothered to check the sign and then expect the price to be changed. Im sorry but if every customer wanted a discount the store would go out of business. I do agree it was poor service that the manager didn't bring the other brand to you for the option to purchase the sale item.

 

[Sparx]

it was your mistake op. you expected them to lower the price becuase YOU read it wrong? really?

and my time is much too valuable to make a second shopping trip to a different store for .42 cents.

 

[Sparx]

double post

 

[Mickey's Minion]

So I was at Meijer ("superstore" for those who are unfamiliar) today. I had many items on my list, one of them being cans of chili beans. There were many, many, many different brands of chili beans on sale. I selected Busch's brand beans because I "thought" they were on sale for $0.98.

When I got to the register, they rang up $1.19. I told the cashier I was fairly certain they were $0.98. A manager was close by, so the cashier called the man over. I explained the situation, and he said he would check the price. Five minutes later, after he WALKED all the way back to the bean aisle, he told me that ANOTHER brand, right next to the Busch's beans were $0.89, and it was confusing, but that they were $1.19. I told him I didn't want them, bought the rest of my things and left.

I ended up at Walmart where I bought the exact same beans for $0.89.

I just find it ridiculous that Meijer missed out on $1.96 and instead got $0 over $0.42! So much for the old mantra, "The customer is always right"!

I can't believe you would hold up a line and a cashier for $0.42. Surely your time is worth more than that?

 

[monkeybug]

I was in management for a major grocery chain, and I would have at least walked back with the sale priced beans (and if they were store brand I would offer to let you try them for free), and if I thought the signage was even remotely confusing I would have given you the sale price on the beans you wanted. (and I would have sent an employee to make the pricing less confusing)
That's what was expected of me from my managers (we also never let anyone other than a manager tell a customer no)
Why? Because all of our competitors were selling the same beans, for around the same price, the only way we could compete was with our customer service, and that's why it was always the #1 priority.
We gave away plenty of free or discounted product to unhappy or confused customers and always still managed to hit or exceed our gross.

 

[Topper]

So much for the old mantra, "The customer is always right"!

But you were wrong.

 

[maxiesmom]

I work in retail, and I still do shop on my days off, so I can see both sides. As a consumer it is our responsibility to read the signs stores put up, and make sure what we are picking up is the item listed on the sign. You hear all the time "Well, the sign is confusing." It isn't if you take the time to read it!

What I do have an issue with is old ad signs left up. The Meijer by me is known for it, and they will not honor an old sale price. They say oops, old sign, sorry you have to pay full price. And the Target is no better.

In the OP's case, the manager should have brought back both cans of beans and let you pick which one you wanted. It would have been nice if he had offered you the ones you wanted at the sale price, but in no way was that owed to you. There was no signing error, it was your mistake. Why should the store then turn around and honor your mistake?

 

[monkeybug]

I work in retail, and I still do shop on my days off, so I can see both sides. As a consumer it is our responsibility to read the signs stores put up, and make sure what we are picking up is the item listed on the sign. You hear all the time "Well, the sign is confusing." It isn't if you take the time to read it!

What I do have an issue with is old ad signs left up. The Meijer by me is known for it, and they will not honor an old sale price. They say oops, old sign, sorry you have to pay full price. And the Target is no better.

In the OP's case, the manager should have brought back both cans of beans and let you pick which one you wanted. It would have been nice if he had offered you the ones you wanted at the sale price, but in no way was that owed to you. There was no signing error, it was your mistake. Why should the store then turn around and honor your mistake?

My Target rocks!!
Once I grabbed one of their $5 movies, got to the register and it rang up $20.
I said "Oh I bet someone saw a cheap movie and just ditched their expensive movie on the $5 rack" (because after working in grocery, I know how people just stash unwanted items where ever) she said "Well if it was on the $5 shelf, I'm giving it to you for $5!"
Another time we bought tide, and a sign said that if you bought two you got a $5 gift card. The same offer was on all the fabric softener, and because usually with offers like that you can mix and match we brought tide and bounce up to the counter. Turns out you couldn't mix and match, but they gave me $5 off anyways.
I love my Target, and because of how great they treat their customers I will shop there over Walmart even if I end up paying more.