I could kick myself!

[camdensmom]

So I booked our flights to Orlando on Jet Blue awhile ago.

I was waiting for a better fare on the return.

Finally, I decide to just book it, but called JB first to ask if I would recieve a credit if the price dropped. She said I would.

I booked it. I then called Disney to update my Magical Express info. He asked me to confirm my flight # for the trip down. I quickly logged on to JB to get the number and saw that the flight down has dropped by 40.00 a ticket.

Had I thought to check that before booking our return flight today I could have applied it to those tickets. At 5 tickets that is a good chunk of change.

Anyhow, I called JB to get the credit and receive a, "due to the cancelled flights we are receiving a heavy call volume and can not take your call. Goodbye. " message.

Anyhow...needed to vent! Thanks.

Hopefully, they will acknowledge that the fares were lower if/when I get through to them.

 

[momof296&02]

So I booked our flights to Orlando on Jet Blue awhile ago.

I was waiting for a better fare on the return.

Finally, I decide to just book it, but called JB first to ask if I would recieve a credit if the price dropped. She said I would.

I booked it. I then called Disney to update my Magical Express info. He asked me to confirm my flight # for the trip down. I quickly logged on to JB to get the number and saw that the flight down has dropped by 40.00 a ticket.

Had I thought to check that before booking our return flight today I could have applied it to those tickets. At 5 tickets that is a good chunk of change.

Anyhow, I called JB to get the credit and receive a, "due to the cancelled flights we are receiving a heavy call volume and can not take your call. Goodbye. " message.

Anyhow...needed to vent! Thanks.

Hopefully, they will acknowledge that the fares were lower if/when I get through to them.

It's funny that you wrote about this today. I booked on JetBlue for $99 each way & the rate dropped to $79 & I received a credit & then it dropped to $77 & I recv'd another credit! I would keep calling them & maybe try to email them. Hope you get through.

 

[Boston5602]

Anyhow, I called JB to get the credit and receive a, "due to the cancelled flights we are receiving a heavy call volume and can not take your call. Goodbye. " message.

Anyhow...needed to vent! Thanks.
.

I called them this week too and got that message I COULD NOT believe a company would hang up on me instead of letting me hold.

Of course this was AFTER I bought 9 R/T flights!

 

[InstImpres]

I would do a "print screen" as back up and maybe call off your cell phone to document the call. Jet Blue is very into making good right now (though IMHO the JFK issue is an airtraffic control mistake not JetBlue but I'll go back on topic).

I think this backup may help you if the price rises. I know they are emailing on the low fares so depending on your schedule and when their busy phones subside you could miss it.

Good luck

 

[snowbunny]

Hopefully, they will acknowledge that the fares were lower if/when I get through to them.

They will. Last trip the fare decreased twice and I had two credits applied, which I will use this year

 

[keishashadow]

OT - but did you hear about the people who were left on the tarmac, within sight of terminal for 9 hours (no food, no water, overflowing toilets ). CEO just on tv doing damage control.

 

[steevo]

Jet Blue is very into making good right now (though IMHO the JFK issue is an airtraffic control mistake not JetBlue but I'll go back on topic).

Why do you say that?

 

[seashoreCM]

I called them this week too and got that message I COULD NOT believe a company would hang up on me instead of letting me hold.!

All the hold slots in their phone system were taken. Yes that happens.

Keep trying.

By the way, the person who got the last hold slot might well be waiting two hours listening to elevator music in the receiver.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

 

[momof296&02]

I just rec'vd this email from Jet Blue & wanted to share it



Dear JetBlue Customers,

We are sorry and embarrassed. But most of all, we are deeply sorry.

Last week was the worst operational week in JetBlue's seven year history. Following the severe winter ice storm in the Northeast, we subjected our customers to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue's pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President's Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available, further hindering our recovery efforts.

Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise last week.

We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. We have begun putting a comprehensive plan in place to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.

Most importantly, we have published the JetBlue Airways Customer Bill of Rights—our official commitment to you of how we will handle operational interruptions going forward—including details of compensation. I have a video message to share with you about this industry leading action.

You deserved better—a lot better—from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you onboard again soon and provide you the positive JetBlue Experience you have come to expect from us.


Sincerely,


David Neeleman
Founder and CEO
JetBlue Airways



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