Hello Everyone!!
Well for the past few days , I have been reading about people on the board here having You've been saying that...and I've beein waiting...sigh.problems with their travel arrangments with DCL. I have felt bad for them, and now I feel like I have been inducted into the membership of problems with DCL. Let me tell you about a problem !!! Yesterday, I was reading on these threads about being able to add money to your shipboard account before your trip started. I was interested and so I called DCL today to find some information out. After DCL rep gave me the info I needed, I was asking her about when documents are ready and when they get sent. My family and I are doing the 7 day land/sea on July 29th, 2004 ---August 05, 2004 , and with my initial reservation , I requested (through my AAA TA) to do a red-eye flight on July 27th, to arrive in morning of the 28th , so we can do Universal Studios. The DCL rep told me there is nothing stating that in my reservation about a red-eye flight or that we are staying at the airport hyatt. So , of course I am a little upset.
So , I went down and saw my ta, and we both sat and called DCL.
Well, my day just got worse. Let me, say I booked these reservations back on Jan 22, 2004 and made final payment on March , 2004. and had called DCL a few times about my reservation and air flight (w/ my ta there).
After a few reps, we got a DCL SUPV on the phone, who stated that on a 2nd call my ta (nisha) changed my flight status , and then recanted and said , that the red eye was in there with the hyatt hotel request , but DCL removed it . Why did they move it?
They said it is against their policy and their computer software does not allow them to book a red eye flight if we are not staying that next day at a disney hotel resort!!! I told them are they out of their mind. why was this not told to me on the first day we were making the reservation. No answer for me except SORRY , SORRY ,SORRY!!! Not exceptable to me . So , I went a few rounds and sarcastically the supervisor told me I can always get a refund of my airfare and book my own. Then Nisha (my ta)
told me to hang on and we might check to see what the cost of booking on our own. we hung up the phone and checked. (this gets real good ) So we are checking and I tell her , I have payed over 6,000.00 dollars already and that DCL already has my money for airfare and i do not have any more. she told me she will get my refund money for the new airfare ----cheap airfare was found. I told her to call me when she can find out how soon my refund of airfare from dcl will arrive and I will decide what to do.
So, I get to work and my ta calls me and says Valentina , I have found 4 round trip tix for 1200.00 I need a credit card and I have canceled your disney portion of air . they will refund you the money and it will come sometime before your trip in July.
I was furious!!! I never told her to do that . She was supposed to call me in the morning!!! I told her there is no money for this
She said she has to wait in the morning for the accounting department to come in and see what can be done. I just do not know what to do , I am mad at both my TA AND DCL.
Please someone give me some advice
I feel like crying
Well for the past few days , I have been reading about people on the board here having You've been saying that...and I've beein waiting...sigh.problems with their travel arrangments with DCL. I have felt bad for them, and now I feel like I have been inducted into the membership of problems with DCL. Let me tell you about a problem !!! Yesterday, I was reading on these threads about being able to add money to your shipboard account before your trip started. I was interested and so I called DCL today to find some information out. After DCL rep gave me the info I needed, I was asking her about when documents are ready and when they get sent. My family and I are doing the 7 day land/sea on July 29th, 2004 ---August 05, 2004 , and with my initial reservation , I requested (through my AAA TA) to do a red-eye flight on July 27th, to arrive in morning of the 28th , so we can do Universal Studios. The DCL rep told me there is nothing stating that in my reservation about a red-eye flight or that we are staying at the airport hyatt. So , of course I am a little upset.
So , I went down and saw my ta, and we both sat and called DCL.
Well, my day just got worse. Let me, say I booked these reservations back on Jan 22, 2004 and made final payment on March , 2004. and had called DCL a few times about my reservation and air flight (w/ my ta there).
After a few reps, we got a DCL SUPV on the phone, who stated that on a 2nd call my ta (nisha) changed my flight status , and then recanted and said , that the red eye was in there with the hyatt hotel request , but DCL removed it . Why did they move it?
They said it is against their policy and their computer software does not allow them to book a red eye flight if we are not staying that next day at a disney hotel resort!!! I told them are they out of their mind. why was this not told to me on the first day we were making the reservation. No answer for me except SORRY , SORRY ,SORRY!!! Not exceptable to me . So , I went a few rounds and sarcastically the supervisor told me I can always get a refund of my airfare and book my own. Then Nisha (my ta)
told me to hang on and we might check to see what the cost of booking on our own. we hung up the phone and checked. (this gets real good ) So we are checking and I tell her , I have payed over 6,000.00 dollars already and that DCL already has my money for airfare and i do not have any more. she told me she will get my refund money for the new airfare ----cheap airfare was found. I told her to call me when she can find out how soon my refund of airfare from dcl will arrive and I will decide what to do.
So, I get to work and my ta calls me and says Valentina , I have found 4 round trip tix for 1200.00 I need a credit card and I have canceled your disney portion of air . they will refund you the money and it will come sometime before your trip in July.
I was furious!!! I never told her to do that . She was supposed to call me in the morning!!! I told her there is no money for this
She said she has to wait in the morning for the accounting department to come in and see what can be done. I just do not know what to do , I am mad at both my TA AND DCL.
Please someone give me some advice
I feel like crying
