I am so upset. Someone threatened to hit my husband at the Soarin line and Disney did nothing

[rpb718]

There is no upside in attempting to confront a single individual going down the line. As a single person, their presence in the line in front of me would have a negligible impact. If I were to see a single person going down the line, I would assume right off that they were looking to meet up with the rest of their family who was already in line, and I wouldn't give it a second thought.

Now a whole group going down the line is another story, but not a single person.

 

[tsme]

I disagree with those saying Disney did everything they could. I believe since the man was aggressive in his wording & actually touched your husband, Disney should've escorted him out of the Park for the day. I would have also have been worried about meeting him later in the day in the Park. It's not right to allow those who intimidate or become physical with other guests to roam freely after being the aggressor. Disney is not a night club. We should all feel safe there & should know that if someone acts out in a threatening manner, that Disney will do the right thing. I don't think they did with your family, nor do I think they did the right thing when they allow the women fighting at TT to continue on their day. That's insane. Put the situation into another venue. If you were in say a museum in D.C. or N.Y. , do you think their security would allow the aggressor to continue touring the museum? Doubtful. As for any type of comp., if the man offered you something he should've been able to deliver, if not, then don't offer. Just my opinion.

 

[Belle0101]

We were in line for soarin shortly after 9 am and some guy starts walking past everyone in line. My husband mentions to him that there is a line and the guy jumps towards my husband immediately, right in his face and would have knocked him over if my husband had not step back. Then the guy steps back to scream that dh doesn't know what the guy is doing or what his business is or whatever and again jumps towards Dh and threatens him. I tell him that I'm going to get security and the guy says to go ahead that he'll wait right there. I run to get a cast member but of course the guy is long gone. They ask IF want security and we say yes. Luckily a really nice man in line helped us from the Start, that was the only positive thing.

Long story short, Disney let the guy go, kept us for nearly 3 hours trying to gently sway us into not pressing charges. Then the park manager asked us what we wanted to make up for our trouble and kept us waiting to check on our choices each time, only to tell us that the only thing he could give us was one of our minor suggestions of fp to MK. Initially he even wanted us to pick a ride, but then agreed to give an open one, which we are supposed to pick up at mk later. Im not even sure we will get it. The cm s at soarin were very nice though and immediately offered us to go back on the ride since we had to leave the line to find the guy, and a couple of fp for epcot, for today.


The guy was allegedly talked to by security and law enforcement and was free to enjoy the rest of his Park rage and line cutting for the day.

That's some Disney magic for ya.

 

[kangamangus]

How do you know they let the guy go free? Did he say anything else to you when you guys were being questioned for three hours?

 

[Disneylover99]

I disagree with those saying Disney did everything they could. I believe since the man was aggressive in his wording & actually touched your husband, Disney should've escorted him out of the Park for the day. I would have also have been worried about meeting him later in the day in the Park. It's not right to allow those who intimidate or become physical with other guests to roam freely after being the aggressor. Disney is not a night club. We should all feel safe there & should know that if someone acts out in a threatening manner, that Disney will do the right thing. I don't think they did with your family, nor do I think they did the right thing when they allow the women fighting at TT to continue on their day. That's insane. Put the situation into another venue. If you were in say a museum in D.C. or N.Y. , do you think their security would allow the aggressor to continue touring the museum? Doubtful. As for any type of comp., if the man offered you something he should've been able to deliver, if not, then don't offer. Just my opinion.

I think everyone would agree that the full on TT brawl deserved some kind of consequence, but an agitated line cutter who pushes someone when confronted is not even a blip on Disney's radar. Sad, but true. I'm sure there are probably lots of incidences like this.

 

[kandb]

Did they have it on camera that he pushed your husband? If they didn't, it's really your word against the other guys word. Personally, if there is someone cutting the line, catching up to their family in line, it doesn't bother me at all. I think it's ridiculous to say something to 1 person that perhaps is meeting up with someone. Who cares, your at Disney.

 

[kandb]

There is no upside in attempting to confront a single individual going down the line. As a single person, their presence in the line in front of me would have a negligible impact. If I were to see a single person going down the line, I would assume right off that they were looking to meet up with the rest of their family who was already in line, and I wouldn't give it a second thought.

Now a whole group going down the line is another story, but not a single person.

Agreed, when I am at Disney, I wouldn't let small little things like this bother me.

 

[atp]

I'm trying to be fair and accurate in describing what happened. My husband was not injured, but only because he stepped back. The guy did touch him with his chest/shoulder. We were not questioned for three hours straight, multiple people talked to us multiple times.

How we know they let the guy go is that they told us so. They told us that getting scolded by law enforcement and the Disney security gets people to calm down and not do it again.

I however think that it could go either way, the guy could get even more aggravated.

They did ask what we wanted, initially I asked to go backstage on a particular attraction, they said no. Asked for one of the tours, also a no, resort upgrade for only one night, any room that will go empty, also a no. But aftrreach request he left to check with someone, never offered any similar alternatives, only fast passes, and they were offering a single one to an specific ride.


Why ask me what I want if I don't really have an option? Specially when I'm upset. That's messed up. They should never offer to call the cops if it's not warranted as some of you say, or to get our statements. I would have preferred further to be upfront from the Start and not pretend that they were going to do anything.

 

[atp]

Also, we do have a witness who was right next to us and saw the saw the whole thing. He also spent a couple of hours of his time to give his statement, talk to the sheriff and also helped us look for the guy. Others in line also saw it but of course remained in line, but we're very shocked by his behavior as well.

As for not saying anything, we hear people do that all the time, in the parks, in the real world, even cast members do it. We rarely do it, but when we do we are polite and nothing even close to this ever happened.

 

[kandb]

I'm trying to be fair and accurate in describing what happened. My husband was not injured, but only because he stepped back. The guy did touch him with his chest/shoulder. We were not questioned for three hours straight, multiple people talked to us multiple times.

How we know they let the guy go is that they told us so. They told us that getting scolded by law enforcement and the Disney security gets people to calm down and not do it again.

I however think that it could go either way, the guy could get even more aggravated.

They did ask what we wanted, initially I asked to go backstage on a particular attraction, they said no. Asked for one of the tours, also a no, resort upgrade for only one night, any room that will go empty, also a no. But aftrreach request he left to check with someone, never offered any similar alternatives, only fast passes, and they were offering a single one to an specific ride.


Why ask me what I want if I don't really have an option? Specially when I'm upset. That's messed up. They should never offer to call the cops if it's not warranted as some of you say, or to get our statements. I would have preferred further to be upfront from the Start and not pretend that they were going to do anything.

They probably were asking you what you wanted because they saw you upset and figured if they gave you a few fastpasses for your wasted time, you would be happy with that. I doubt they were looking to give you a room upgrade or a free tour.

 

[zoo2tycoon]

I

They did ask what we wanted, initially I asked to go backstage on a particular attraction, they said no. Asked for one of the tours, also a no, resort upgrade for only one night, any room that will go empty, also a no. But aftrreach request he left to check with someone, never offered any similar alternatives, only fast passes, and they were offering a single one to an specific ride.


Why ask me what I want if I don't really have an option? Specially when I'm upset. That's messed up. They should never offer to call the cops if it's not warranted as some of you say, or to get our statements. I would have preferred further to be upfront from the Start and not pretend that they were going to do anything.

You honestly think your husband's behavior warranted these high priced compensation items (upgrade to resort room, a tour for your family, etc). WHY would Disney do such a thing? Your husband was not hurt. It was all his fault and you think Disney should compensate you for it? If you see the guy later in the day you walk away and get a CM or security and don't confront him, that's how most people would handle it. You still don't know specific reason guy had left line (could have been a chemo patient who wasn't feeling well OR a genuine line cutter). WHY does he need to explain himself to you? If it was a concern, find a CM and tell them a guy was cutting and you have all the people around you who saw him. Why the heck would you confront someone yourself and expect Disney to compensate you for it.

Also, you are the ones who chose not to press charges. Disney called the police for you, got security involved, etc. They did do something. What more did you want them to do for you?

 

[Dentam]

It was all his fault and you think Disney should compensate you for it?

Seriously???? Unbelievable that people would actually blame the victim in this situation. Wow.

I would have just pressed charges. The dude sounds like someone who you'd hear about on the news later. Very scary.

 

[kaytieeldr]

They did ask what we wanted, initially I asked to go backstage on a particular attraction, they said no. Asked for one of the tours, also a no, resort upgrade for only one night, any room that will go empty, also a no. But aftrreach request he left to check with someone, never offered any similar alternatives, only fast passes, and they were offering a single one to an specific ride.


Why ask me what I want if I don't really have an option? Specially when I'm upset. That's messed up. They should never offer to call the cops if it's not warranted as some of you say, or to get our statements. I would have preferred further to be upfront from the Start and not pretend that they were going to do anything.

Everything you list is completely unreasonable.

 

[zoo2tycoon]

Seriously???? Unbelievable that people would actually blame the victim in this situation. Wow.

Whole situation would have been avoided if her husband had kept his mouth shut! Why is it his business, as I stated if a concern go to CM and explain situation. He isn't the Disney police. No the guy didn't need to put his hands on the OP's husband, but the husband isn't totally the innocent victim (he instigated the whole thing by opening his mouth).

 

[CampbellzSoup]

Seriously???? Unbelievable that people would actually blame the victim in this situation. Wow.

I would have just pressed charges. The dude sounds like someone who you'd hear about on the news later. Very scary.

What victim? He opened his mouth and the guy responded. Perhaps not in the most civilized way, however were getting one side of the story.

You open your mouth be prepared for what happens that's not victim blaming at all...tell a cast member if you believe they are in the wrong.

Again one person, for whatever reasons they have aren't going to make or break your ride experience like this event did.

 

[Dentam]

Whole situation would have been avoided if her husband had kept his mouth shut! Why is it his business, as I stated if a concern go to CM and explain situation. He isn't the Disney police. No the guy didn't need to put his hands on the OP's husband, but the husband isn't totally the innocent victim (he instigated the whole thing by opening his mouth).

And therefore it is ALL the husband's fault? For real??

 

[JennyMP03]

Mm. This thread is going 0 to 100 real fast.

Sorry you've had a rough day, OP, and I hope the rest of your trip is more pleasant.

 

[Dentam]

What victim? He opened his mouth and the guy responded. Perhaps not in the most civilized way, however were getting one side of the story.

The victim of this crazy loon's physical and verbal assault - that victim.

 

[Disneylover99]

I'm trying to be fair and accurate in describing what happened. My husband was not injured, but only because he stepped back. The guy did touch him with his chest/shoulder. We were not questioned for three hours straight, multiple people talked to us multiple times.

How we know they let the guy go is that they told us so. They told us that getting scolded by law enforcement and the Disney security gets people to calm down and not do it again.

I however think that it could go either way, the guy could get even more aggravated.

They did ask what we wanted, initially I asked to go backstage on a particular attraction, they said no. Asked for one of the tours, also a no, resort upgrade for only one night, any room that will go empty, also a no. But aftrreach request he left to check with someone, never offered any similar alternatives, only fast passes, and they were offering a single one to an specific ride.


Why ask me what I want if I don't really have an option? Specially when I'm upset. That's messed up. They should never offer to call the cops if it's not warranted as some of you say, or to get our statements. I would have preferred further to be upfront from the Start and not pretend that they were going to do anything.

I think, given the circumstances, that's all Disney could/should do. The guy is going to be aggravated by you no matter what at that point.

 

[CampbellzSoup]

You're only getting one side of the story, and while I'm always on the DISers side I do wonder how it was presented to this man to make him react like this.