desiab
All My Life 01-02-1999
- Joined
- Apr 6, 2003
So far in helping my niece plan her wedding there has been no bloodshed! 
That in itself is an accomplishment with sooo many people chipping in help or services.
On the 12th of the this month I ordered gable boxes for the OOT guests from Box and Wrap. When I called their customer service I was told that the boxes were shipped on Monday (7/23) and should be arriving today (I paid for 2 day service). No boxes in my super sized mailbox. The gentleman said that even though the website said they were in stock, they were in fact on backorder and did not arrive to them until this Monday. But there was no mention of this on their website and in the confirmations they sent me--both stated that the package would be shipped in 3 to 4 days.
What really made me upset is that once the boxes get here, if I decide to return them (since the wedding will be over) that I have to pay shipping. I inquired if the shipping would be part of the refund and he stated emphatically that it would not. His reasoning was that if I had shipped it UPS, the package would have already been there. That's when I pointed out that if they had shipped it USPS when I ordered it, the package would have been here!
I think that I would have thought more positively of their company if they had just sent an email to let me know the gable boxes were on backorder. I could have then ordered them from someone else. The last thing he says to me was that he hoped that I would remember them for my future events.
I am so disappointed that these won't be here in time for the OOT guests. I know that this is not a "must-have", but I was excited about all of the free goodies I had collected.
That in itself is an accomplishment with sooo many people chipping in help or services. On the 12th of the this month I ordered gable boxes for the OOT guests from Box and Wrap. When I called their customer service I was told that the boxes were shipped on Monday (7/23) and should be arriving today (I paid for 2 day service). No boxes in my super sized mailbox. The gentleman said that even though the website said they were in stock, they were in fact on backorder and did not arrive to them until this Monday. But there was no mention of this on their website and in the confirmations they sent me--both stated that the package would be shipped in 3 to 4 days.
What really made me upset is that once the boxes get here, if I decide to return them (since the wedding will be over) that I have to pay shipping. I inquired if the shipping would be part of the refund and he stated emphatically that it would not. His reasoning was that if I had shipped it UPS, the package would have already been there. That's when I pointed out that if they had shipped it USPS when I ordered it, the package would have been here!
I think that I would have thought more positively of their company if they had just sent an email to let me know the gable boxes were on backorder. I could have then ordered them from someone else. The last thing he says to me was that he hoped that I would remember them for my future events.
I am so disappointed that these won't be here in time for the OOT guests. I know that this is not a "must-have", but I was excited about all of the free goodies I had collected.
