HRH gave me a refund

[jillybeene71]

I emailed Loews to complain about the rate change for parking. I was charged 12 when my confirmation email from 3 days before said 10 per night. Anyway...Chris Garcia (manager) of Hard Rock emailed with his apologies and offered to credit my card the difference. It was a very nice email and he really sounded sincere.
GOOD GOING HARD ROCK!!!! YOU DONE GOOD!!!!!

 

[bubba's mom]

ask and ye shall receive.......

 

[robvia]

Good for you. I had a couple movie charges on my PBH bill after we checked out. It was weird, I got the paper under the door, things looked fine, I checked out, and then when I got home noticed two movies right as we were checking out. They also billed us for a bottle of water. At the PBH, they have two bottles of water on the table, but we only had one. So they thought we drank it. I called them up and said we didn't watch any movies as we checked out and the room only had one bottle of water. They credited my card a week later. Wooo Hooo.

 

[bubba's mom]

I wasn't touching the water in our room....we had 2 bottles, but at $6 each.... fuggetaboutit

 

[E&B's Mom]

At HRH the water is only $4.90 - how do I know this? We had a bottle sitting in the room (just one) that we never touched. We checked out and my credit card was charged the folio total, plus another charge of $4.90. I called and they said it was a mini-bar charge. I reminded them that we never even had a mini-bar key. Then they said it was water. I pointed out that we were on club level and had water down the hall and had never touched the bottle. They credit the card for the extra charge.

 

[Mom2Ashli]

You have to pay to park your car at the hotel??

 

[robvia]

You have to pay to park your car at the hotel??

LOL, YES, you pay to park at the hotel. It just went up to $12 a night, and get this, they charge 6.5% tax on it billed seperately. So it's really $12.78 a night, wooo hooo.

 

[Mom2Ashli]

LOL, YES, you pay to park at the hotel. It just went up to $12 a night, and get this, they charge 6.5% tax on it billed seperately. So it's really $12.78 a night, wooo hooo.

So basically you just add another $13.00 to the price of the hotel per night.

 

[robvia]

Yep, plus a whopping 11% of tax per night. Now you can budget.
Take each night, add 11%, and then $13.

 

[jillybeene71]

After Sept. 1 the tax rate will change to 12.5%

What is this world coming to???????