how to return or replace faulty Present (U Command Wall-E) from DLP

[mrsmagnetic]

Hi all,
We bought a "U Command Wall-E" toy in DLP for Christmas as a present for our son, we have found that the remote is faulty, not working with the robot at all, tried several things and can confirm contacts and batteries are ok.

How can we return the faulty unit or get a replacement remote from DLP?
We have the reciept somewhere and are prepared to send the whole thing back if necessary (hopefully not at our expense as its heavy)

Can anyone advise?

Thanks in advance,
mr m

 

[giuly09]

Sorry i dont know how to help you but it may be wirth to give them a ring.
These are the numbers for the DLRP Mail Orders

01.64.74.44.30 - Soraya
01.64.74.44.86 - Lisa
01.64.74.48.48 - Melina

Fax: 01.64.74.49.37

all of them with the international phone codes in front of course: 0033

Good luck it's so annoying when such things happen

 

[tennisfan]

I'm sure they sell them in the Disney stores over here. It may pay to give one a call to find out if they will exchange.