How to report a possible food poisoning issue?

[bloomcruisers]

I’m trying to figure out how and where to report a potential food poisoning issue so that someone can investigate it and hopefully prevent anyone else from going through what my daughter went through last night. Not looking for anything from Disney, just hoping to save others from the experience.
My daughter ate a mint chip gelato from the shop in Italy last night. Not the restaurant , but the ice cream shop. It’s the only food or drink item that she was the only one who had any. She noted at the time that it tasted off but she ate it and said she would pass on that in the future. Fast forward about 2 hours and she started feeling ill. Luckily we made it back to the hotel before the eruptions started. She was violently sick all through the night with both vomitting and diarrhea. We’re skipping our planned park day today for her to hopefully get some sleep.
I would like to let someone know so that they can check that particular item and potentially other items in the same case. We’re not staying on site or I would speak with someone at the front desk. Any info on how I should direct her story would be appreciated.

 

[maxiesmom]

The only way to know for sure it is food poisoning is for a doctor to run some tests. You can report it to the front desk of your resort or go back to the shop, but I'm not sure they will act on it. Not unless a number of people are reporting the same thing.

I hope your daughter feels better soon. Poor thing.

 

[bloomcruisers]

Since we’re not at a Disney resort I was hoping someone might have a phone number or email address that would be seen in a timely manner.
The eruptions have subsided and she is finally sleeping. She will stick to the BRAT (banana, rice, applesauce, toast) diet today till she feels better.

 

[reddog21]

Keep in mind that the name food poisoning is misleading its really a gastrointestinal infection and can be caused by almost anything.

Contaminated Water
Contaminated Ice
Hand-to-Mouth Contact: Touching contaminated surfaces like doorknobs, shopping carts, or bathroom fixtures and then touching your mouth or eating.
Infected People: Close contact (shaking hands, sharing utensils) with someone already ill with a virus like Norovirus.

 

[bloomcruisers]

Keep in mind that the name food poisoning is misleading its really a gastrointestinal infection and can be caused by almost anything.

Contaminated Water
Contaminated Ice
Hand-to-Mouth Contact: Touching contaminated surfaces like doorknobs, shopping carts, or bathroom fixtures and then touching your mouth or eating.
Infected People: Close contact (shaking hands, sharing utensils) with someone already ill with a virus like Norovirus.

All true.
However, our family is very diligent with the hand sanitizer after touching ANYTHING. It gets passed around beginning right after park entry. Do you know how many people scanned their fingers on that touch pad?
And she noted the off taste and texture when she ate it. In hindsight, she says she should have thrown it away but wrote it off as a bad flavor selection to be avoided in the future. She will now avoid all selections from that shop in the future.

 

[CarolynFH]

You can email wdw.guest.communications@disneyworld.com as a start. I’m sorry I don’t have other resources to offer.

 

[bloomcruisers]

You can email wdw.guest.communications@disneyworld.com as a start. I’m sorry I don’t have other resources to offer.

Thank you!
This is what I was looking for.
Hopefully they will at least send the report to the gelato shop.

 

[CarolynFH]

Thank you!
This is what I was looking for.
Hopefully they will at least send the report to the gelato shop.

If I knew which agency does food safety inspections for Epcot I’d get that information for you too, but I don’t. Hopefully the email will set in motion a visit by the inspectors, to make sure there’s no ongoing problem.

Hope your DD wakes up feeling fine. I’ve had the same thing in the past.

 

[bloomcruisers]

If I knew which agency does food safety inspections for Epcot I’d get that information for you too, but I don’t. Hopefully the email will set in motion a visit by the inspectors, to make sure there’s no ongoing problem.

Hope your DD wakes up feeling fine. I’ve had the same thing in the past.

Email sent.
Thanks for the well wishes.

 

[Simba's Mom]

The eruptions have subsided and she is finally sleeping. She will stick to the BRAT (banana, rice, applesauce, toast) diet today till she feels better.

If she wants something to drink (I was really dehydrated), the apple soda in the Mexican Fast Food outdoor restaurant (Sidral?) is good.

 

[Genie+]

https://www.flcors.com/FWSupport

^ Here is the form.

 

[bloomcruisers]

If she wants something to drink (I was really dehydrated), the apple soda in the Mexican Fast Food outdoor restaurant (Sidral?) is good.

She’s doing mostly water and a bit of apple juice. Not in a park. Our plan was AK which we might do later if she feels up to it. But thanks for the recommendation.

 

[gottalovepluto]

Thank you!
This is what I was looking for.
Hopefully they will at least send the report to the gelato shop.

It isn’t Disney you’re after. If you legit think food poisoning you should to report it to the local government health authority. I’m not sure if that’s Orlando who certifies them or who at Disney but THAT is the entity you are after if you are serious about this. (Emailing Disney seems like a good idea but at the end of the day who doesn’t accuse Disney of the poising them when they get sick at Disney World?). If you want to cover all bases notify both entities.

 

[CarolynFH]

It isn’t Disney you’re after. If you legit think food poisoning you should to report it to the local government health authority. I’m not sure if that’s Orlando who certifies them or who at Disney but THAT is the entity you are after if you are serious about this. (Emailing Disney seems like a good idea but at the end of the day who doesn’t accuse Disney of the poising them when they get sick at Disney World?). If you want to cover all bases notify both entities.

Yes, and it appears that @Genie+ knows how to report it, which I’m happy to see. I agree with submitting that form as well as emailing Disney directly.

 

[reddog21]

All true.
However, our family is very diligent with the hand sanitizer after touching ANYTHING. It gets passed around beginning right after park entry. Do you know how many people scanned their fingers on that touch pad?
And she noted the off taste and texture when she ate it. In hindsight, she says she should have thrown it away but wrote it off as a bad flavor selection to be avoided in the future. She will now avoid all selections from that shop in the future.

Just pointing out that there's a lot of things that can give you food poisoning and people seem to think it's just from food which is not the case.

 

[Genie+]

It’s not bad to report. It’s hard to definitively know the cause. This process helps detect if there are clusters and hopefully disrupt any ongoing patterns.

 

[bloomcruisers]

My primary goal was to get Disney to check the gelato and pull any that might not be safe to eat. Trying to avoid others getting sick if the gelato was the cause. As I posted, we SUSPECT it to be the cause since she alone ate it, it tasted odd, and the timing of symptom onset.
I emailed and received the auto response thanking me for contacting them. Hopefully they will check it.

 

[ruadisneyfan2]

It’s not bad to report. It’s hard to definitively know the cause. This process helps detect if there are clusters and hopefully disrupt any ongoing patterns.

It's not hard; it's inconvenient. I work in a hospital and we used to have to go to employee health prior to going home sick. I had some kind of GI bug that caused vomiting, diarrhea & fatigue.
They stuck a swab up my butt to send it to the lab "to see if it was food or water poisoning" ie: salmonella, botulism, e. coli, giardia, etc.

Some of these bugs also spread person to person and even when using good hand hygiene.
It could have been from the gelato or could be just coincidence that her symptoms started then. If she can't hold down water, try having her chew some crushed ice. Dehydration happens quickly when it's pouring out of both ends and that only adds to the fatigue.

 

[RivShore]

One of our young adult kids had those exact symptoms and timing a few years ago after a QS meal in MK. We called the general customer service number and got directed to someone who gave us a case number and said without a Dr's visit, they couldn't do much but would let the restaurant management know. By then he was getting back to normal so we did not bother with a Dr.
I think in the end, we narrowed it down to a cream based dressing he had at lunch, he was the only one that had it. It was summer and I bet it was left out too long. Could be your gelato melted, went bad and was refrozen?? We did tell our case worker to have the fridge temps checked and the time stuff is left out. Of course, no idea if they did a thing.

 

[Genie+]

It's not hard; it's inconvenient. I work in a hospital and we used to have to go to employee health prior to going home sick. I had some kind of GI bug that caused vomiting, diarrhea & fatigue.
They stuck a swab up my butt to send it to the lab "to see if it was food or water poisoning" ie: salmonella, botulism, e. coli, giardia, etc.

Some of these bugs also spread person to person and even when using good hand hygiene.
It could have been from the gelato or could be just coincidence that her symptoms started then. If she can't hold down water, try having her chew some crushed ice. Dehydration happens quickly when it's pouring out of both ends and that only adds to the fatigue.

Yep, hard means not easy