How to get a refund

NWADisney

Earning My Ears
Joined
Aug 15, 2015
I have a hotel reservation for Disneyland Paris the end of May. I can't get anyone on the phone. There is no chat. Any advice on how to get a refund or in touch with customer service? The reason for my trip has been cancelled for Covid. thanks for your thoughts.
 

Karin1984

DIS Veteran
Joined
Feb 5, 2012
Keep trying to get someone on the phone. The page below says to use the phone number on your confirmation e-mail, if you have booked directly at Disney. Or to use the contact form.
 


NWADisney

Earning My Ears
Joined
Aug 15, 2015
Thanks. I'll try to get on the phone at 2 am central time here (where I live) to get first in line in Paris.
 
  • cocofan

    Earning My Ears
    Joined
    Sep 4, 2018
    Here's a number for US residents. I called them the night before last and hardly had to wait for them to pick up, very helpful as well. (800)438-9876.
     

    JanaD

    Mouseketeer
    Joined
    Jul 27, 2001
    Were you successful getting your refund? We have a trip scheduled for July 5-7, 2020. Since France announced yesterday that everything will continue to be closed through mid-July, I now know that my trip will not happen. I really want a refund, not a voucher.
     

    NWADisney

    Earning My Ears
    Joined
    Aug 15, 2015
    I called the 800 number and got through relatively quickly. I told them my situation and got a refund. The person said there is usually a cancellation fee so I wouldn't get 100% back immediately. I already got most of the refund and she said the cancellation fee may take longer but should be returned as well.
     
  • GatorMomInNC

    DIS Veteran
    Joined
    Apr 18, 2011
    I just called. They are not giving refunds, even if the park is closed. They are having you reschedule or give you a voucher for 18 mos. and at the end of that time, you can get your money back if you haven't used it. Is that what everyone is being told? I purchased the insurance but it doesn't cover pandemics. Even if the park is open in June, I have been unable to get my passports renewed due to passport office being closed so I don't know how I could get there.
     

    NWADisney

    Earning My Ears
    Joined
    Aug 15, 2015
    Without getting into to much detail, this was a once in a lifetime trip for my family member. She will not be going to Disneyland Paris ever now. I was blessed to have a cast member who understood our situation. I would have been happy with a voucher if was just being postponed or something we did regularly. Good luck. Stay safe.
     

    JanaD

    Mouseketeer
    Joined
    Jul 27, 2001
    I also just called. I did work with a wonderful Cast Member who explained that I should wait to do anything since my trip is July 5-7. She explained I would still be charged the 15% (same if I cancelled today) and that things are evolving and they might change and include my dates for waived cancellation fees. She also explained (at the 61 day mark, and all things staying the same) she would take the voucher. If I don't use the voucher, she said I could get a refund at the end of the voucher period (if I can't use it). Long story short, I'm waiting until May 3 and will call back then.
     

    CaliAdventurer

    To Hunger is to Live
    Joined
    Oct 27, 2014
    I also just called. I did work with a wonderful Cast Member who explained that I should wait to do anything since my trip is July 5-7. She explained I would still be charged the 15% (same if I cancelled today) and that things are evolving and they might change and include my dates for waived cancellation fees. She also explained (at the 61 day mark, and all things staying the same) she would take the voucher. If I don't use the voucher, she said I could get a refund at the end of the voucher period (if I can't use it). Long story short, I'm waiting until May 3 and will call back then.
    We are the 6-9. We have already canceled the rest of our trip until next summer. I also purchased the useless insurance. Can we go next summer? Probably but these policies are crap for all if used to the civility of WDW.

    Can you clarify? Call back at 60 days to get the voucher or hope that the dates are cancelled for no fee by then? OR cancel now and lose the deposit?
     
  • JanaD

    Mouseketeer
    Joined
    Jul 27, 2001
    As of now, my trip (July 5-7) is still governed by the original booking rules, which means I would lose 15% for cancelling as a cancellation fee. I paid for my entire trip up front (not just a deposit). The Cast Member suggested that I do nothing with my booking until 61 days out. At 61 days before my trip, maybe DLP will be waiving cancellation fees for my dates or would offer me the voucher for travel in the future.
     

    GoBlue96

    Earning My Ears
    Joined
    Jul 1, 2015
    Thank you for posting the number! I think I was on the phone for a total of 5 minutes - refund issued!

    Stacey
     

    GatorMomInNC

    DIS Veteran
    Joined
    Apr 18, 2011
    Thanks for the number. I called this morning, I need to clarify what is going on with my reservation. But since I booked on the DLP French website (to save some money) they transferred me there. That was at 9 am this morning. I am still on hold (6 hours later). I think at this point DLP is closed so I don't know if I really am on hold for someone or just being played...
     

    GatorMomInNC

    DIS Veteran
    Joined
    Apr 18, 2011
    Third time is a charm. Finally got through and was given option for refund or voucher to book at same price. I got a good deal and I will likely book again next year and would be nice to get the same price, but since I booked on French website (which is why I, personally, have had so much difficulty with this reservation, YMMV) I decided to go for the refund and rebook on US site, even if more expensive. They said it could take up to 2 mos. so I will see when I get refund. I did not get confirmation email which bothers me a little.
     

    jmcross

    One way to get tagged is to have a tag sale :)
    Joined
    Apr 6, 2003
    When was your trip scheduled for? I want to get a refund for my upcoming August booking which I booked on the UK site from the US.
     

    IceSkatingPrincess

    Forever mourning the loss of SpectroMagic
    Joined
    Sep 14, 2013
    Has anyone had success with the cancellation form?

    I filled out the form on March 25th in order to cancel my May 30th reservation. It still has not been canceled so I am planning to call tomorrow. I booked on the UK website if that makes any difference.
     

    IceSkatingPrincess

    Forever mourning the loss of SpectroMagic
    Joined
    Sep 14, 2013
    Has anyone had success with the cancellation form?

    I filled out the form on March 25th in order to cancel my May 30th reservation. It still has not been canceled so I am planning to call tomorrow. I booked on the UK website if that makes any difference.
    As an update, I called the number in this thread and they were able to process my cancellation. They found my 3/25 request form but said that it had not been actioned yet (must be quite a backup). She was able to process the cancellation on the phone.
     

    ThBa

    DIS Veteran
    Joined
    Jul 13, 2010
    I´ve chatted with CM Aviva yesterday because I have cancelled my trip on March 25th via the online form and I´ve heard nothing since now.

    Aviva told me that they have to book back each and every cancellation fee seperatly to all of the bookings and that this is a very hard and long work. Aviva told me that my chat will be hand off and hopefully I will receive my money soon.

    It was once again a very friendly chat and easier than going through the phone line. But you have to be lucky to get this option on the official site at the moment.

    P.S.
    I have posted this in another thread also....sorry if thi was the wrong one.
     



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