How to bank? Proof?

[BfloRaisin]

Does banking points involve merely calling MS to tell them you want to bank x number of points? If so, do you get a confirmation number, a written notice, something to hold on to in case later you're told, "Sorry, your points are gone - no record here of your calling last year."

 

[Gail & Joe]

You just call MS and tell them what you want to bank and they will give you a comfirmation number for the points that you bank.

 

[Granny]

As was pointed out, there is no paper confirmation on banking or borrowing. Make sure you write down the transaction number (and I always write down the MS person I talked to as well).

Maybe someday they'll come up with on-line reservation and point tracking. But I'm not holding my breath for it. Until then, have that pen ready when you call!

 

[gracelrm]

We usually email member services when we want to bank. We've always received an email confirmation back and then we print it out and save it with our DVC stuff. This has worked well for us.

 

[CarolMN]

Originally posted by gracelrm
We usually email member services when we want to bank. We've always received an email confirmation back and then we print it out and save it with our DVC stuff. This has worked well for us.

That's what I do. In the same email, I also ask for a review of my "current point status". That way I can call right away if MS sends back a different status that I am expecting. That hasn't happened yet, though! MS is good!

As gracelrm says, it's nice to have that printout to save just in case. I also feel better knowing that MS can work my non-urgent request during a "slow" time between phone calls. We almost always bank well in advance of the deadlines, so we have no need to have "instant" service.

 

[BfloRaisin]

Thanks - Glad to hear there is a confirmation number. I also like the emailing idea - never thought of that. Gives a "receipt" so to speak and also, doesn't tie up MS phones unnecessarily - so curtious to members also. Great solution.