The whole reason I ever became interested in travel was because of a trip I booked when I was 18. My boyfriend at the time was 16. We decided we wanted to go to Jamaica. I can't believe our parents ever let us do it! But anyway, as 18 and 16, we walked into this agency and sat down with this agent. It was my first experience with an agency. I didn't even know there was such a thing as travel agencies. She was WONDERFUL! She didn't look at us as 2 poor teenagers who most likely wouldn't book. She took lots of time with us. We booked with her and paid it off over an 8 month period. She was one of the best agents I ever met, and she was the whole reason I ever became an agent myself. I'm sure if she had been rude and short with us then we'd have not booked with her and who knows, maybe I never would have become an agent. I modeled my own behavior to my clients after her.