How much do i HATE the Grand Flordian? Let me dount the ways !

[purpledisneyprncess]

to the OP; complaining in run-on sentences to a bunch of strangers on a message board is going to rectify your situation?
I find it hard to take you seriously.

Oh geez. Here we go with the rudeness on here. I can't comprehend someone's snarky comments for no reason on a Disney message board where people share a common love for Disney b/c of the magic memories and happiness, etc etc- to be condescending to a person just b/c they're frustrated and venting? I'd take her post more seriously than yours, that's for sure!

To OP- it's good you are still on vacation where you can still complain or express your frustration with them. I don't blame you for the way you feel, you're spending $8k on a vacation, the least they can do is try and show you they're accommodating you- even if it's not possible to get the room you want, they should still be sympathetic & helpful. That's the true Disney customer service!! My job actually went down to FL and paid to take Disney's customer service classes, b/c we needed to improve our customer service. Disney knows what they're doing in that regard. However, not all people that work for disney follow it...

 

[DisneyNutMary]

OP - I'm sorry your vacation started off so badly. I hope you can find the right manager to help you resolve your issues, a manager who truly believes in providing excellent customer service.

There are just two points I want to touch on. The text. Yes, the desk CMs should have apologized that the sent text was not received; but arguing requires two sides- yes we did, no you didn't, yes we did, no you didn't, etc; some things should just be addressed once to point out a possible problem, noted and dropped- by both parties.
The other thing is, the cost of your vacation is irrelevant. Every vacationer deserves the legendary Disney customer service, regardless of whether they paid $1000 for their trip or $10000. Disney has set certain expectations of a high level of customer service, and should provide that to all guests.
Working in retail, I find that no matter how hard you try, you won't please everyone, but it should not be for lack of trying. Nice begets nice, kind begets kind, and striving to please begets happy customers, repeat customers, and customers who recommend your services to their friends and acquaintances.

 

[dwdeb]

Oh geez. Here we go with the rudeness on here. I can't comprehend someone's snarky comments for no reason on a Disney message board where people share a common love for Disney b/c of the magic memories and happiness, etc etc- to be condescending to a person just b/c they're frustrated and venting? I'd take her post more seriously than yours, that's for sure!

Was not meaning to be snarky or condescending.
This has nothing to do with love of disney -we all love disney, that is why we all vacation there, and share information!!
But if there are issues, isn't it best to deal with them(calmly and politely) while at resort?
Again, title of thread is inflammatory.

 

[gogo]

Nice begets nice, kind begets kind, and striving to please begets happy customers, repeat customers, and customers who recommend your services to their friends and acquaintances.[/QUOTE]



I just wanted to say that when discussing a complaint with a cm (or anyone for that matter) I always try to to be calm and matter of fact and even understanding that sometimes mistakes, etc. happen and these are the reasons for my dissatisfaction. But there are times when the person you are complaining to, no matter how nice you are, just doesn't care and tries to brush your complaints off. In the latter case, I would always ask to speak to a manager or the person in charge. If the manager doesn't care, I'm sure he has a boss somewhere.

Point being that unfortunately there are times when nice and kind doesn't always get the same response back. If that is the case, I feel you have options such as moving resorts, a discount, or whatever the situation may warrant.

 

[bowbat]

I'm sorry your vacation is off to such a rough start. How much longer will you be there? Is it worth it to speak to management about moving you -- either to different rooms or to a different resort altogether?

Unfortunately, bad experiences like yours can happen at any resort. What matters is how the resort responds to it. If you're truly not satisfied with your experience at GF, I'd suggest first going to talk to the manager (again). Calmly and clearly outline all the problems and, if it's new rooms/new resort you want, ask for it directly. If that gets you nowhere, email Disney.

Good luck.

 

[DVCMikey]

Every complaint will go on youre "record" so think before you act.
And just a little advice. Youre first post is totally unreadable. It is just a big soup bowl of words.

Paragraphs are your friend. I really wanted to read your post, but couldn't get through it because of the way it is written. Sorry.

to the OP; complaining in run-on sentences to a bunch of strangers on a message board is going to rectify your situation?
I find it hard to take you seriously.

The woman came here for help and to talk about her problems, and people find the need to complain about grammar?

This is an online forum, not some Princeton school of grammar.

People need to relax and sit back and enjoy the summer and the fact that its a Friday.

My Goodness. and we wonder why this country is so much in shambles and torn apart.

 

[Jestocost]

Wow, I'm surprised at some responses to the OP regarding grammar and no paragraphs. That's not very helpful and I believe meant to embarrass someone.

But if this is how the OP is presenting her case on the boards, I can't imagine that she's doing a better job of presenting it to the CMs at the GF. I do disagree with the suggestion that she not post her issues here; especially if other posters can help her do a better job of organizing her thoughts and focusing on the customer service issues that can be addressed vs. the things that she is upset about that aren't really problems per se.

 

[HM]

OP, have you asked if you can be moved to the Contemporary? I've certainly read of people that were able to change resorts when their problems at the first became too much for them.

On the other hand, maybe yesterday was a fluke and the rest of your stay will be fine.

Ask to have a DVD player brought to your room, if it's supposed to have one. (I didn't realize that was an amenity at GF now).

 

[Eddykildare]

The woman came here for help and to talk about her problems, and people find the need to complain about grammar?

This is an online forum, not some Princeton school of grammar.

People need to relax and sit back and enjoy the summer and the fact that its a Friday.

My Goodness. and we wonder why this country is so much in shambles and torn apart.

Good grammar is a form of politeness.

 

[diskids2]

OP, have you asked if you can be moved to the Contemporary? I've certainly read of people that were able to change resorts when their problems at the first became too much for them.

This Even though the CR was not available when you booked, it may be now.

I also agree that you should "complain" while you are at the resort. Doing so after is probably going to be less effective.

Good luck and enjoy your vacation either way!

 

[MakiraMarlena]

If you are still there, and you are extremely displeased with your location, then you can ask to be moved to another room or have them check on moving you to the Contemporary if you'd prefer to be there. Asking, not yelling, since getting angry will probably not help things. You will need to ask the manager at the GF. Sorry, nobody else you can ask while you're still there.

Sorry, no, I couldn't read the entire first post either, but I did get out of it that she is extremely displeased with the room location. I also got that she is extremely displeased that no one said "welcome home" when they arrived, can't help much with that.

 

[cheer25mom]

I am sorry you are disappointed, but all of this seems to me to be very minor and not something that would upset me, let alone make me hate a hotel. We all know room requests ate only requests and in no way a gurantee. frankly, everything else is truly VERY minor. I honestly think you probably started out this stay wishing you were at the Contemporary and waiting for GF to disappoint you so it is a self fulfilling prophecy and that all of your complaints stem from not getting your room request, which was just that, a request.

 

[Sue M]

So sorry about your disappointment. We all dream of having the perfect Disney vacation, and plan everything out, down to room location, view, etc.
I think if there are mobility issues, it may help to say that in your room request, so the Room Assignor knows why you are requesting a specific location. Then they can help you better with getting a similar close location if your requested one isn't available. Hope your aunt is not having too difficult a time.

I agree, you should address your concerns while you are there rather then waiting.

During busy seasons, busses are always packed at park closing no matter what resort your at. why we love the BC/YC, we can walk to 2 parks. Even when we go in low seasons, Jan & August busses at park closing are packed.

I love using the boat to GF from MK. First stop!
Hope everything works out.
Be sure to let us know the outcome.

 

[minnie mum]

OP, sorry, but I have to agree with many of the PPs- that first post was almost painful to try and read. Between the lack of paragraphs and your run on sentences, I had to go back and re-read a lot of what you wrote. Let me see if I can summarize the main points:

1. You started your trip regretting that you were staying at the GF, when you really wanted the Contemporary. And you HATE, HATE, HATE the GF.

2. You are upset that you didn't get into your room until 1:30, even though the official check in time is 3pm.

3. You are upset that you didn't get your room requests, even though you know that they are never guaranteed. You did get rooms near each other, but didn't like the view from your window.

4.Your DD didn't have a DVD player in her room.

5. You are also upset with your room location because you have an Aunt with mobility restrictions. But you apparently don't think it's bad enough that she would benefit from a wheelchair or an ECV. How did she manage to cope in the parks?

6. You overheard another guest speaking with a CM about problems that they had with their reservations and park tickets. Did you stick around to listen to the whole conversation right to the end? Good for you- I'd probably be to wrapped up in my own business.

7. You had to go down to get your car out of valet parking and had to wait while it was brought to you. You were unable to call ahead. And they weren't busy AT THE TIME that you showed up. So the manager's reason why the call-ahead service wasn't available was totally bogus.

8. It was too far to walk to the bus stop. The bus coming back to the resort at the end of your DHS day was packed with standing passengers. eek: OMG- who could ever imagine such a thing!!) I'd be outraged too.

9. No one said "Welcome Home" when you got off the bus and no one in the store welcomed your DDs arrival there. Just not servile enough...

10. Housekeeping argued with you that there should already be extra blankets in the room, when they had in fact left extra pillows by mistake.

11. You found one of the bellhops helpful.

12. You spent a lot of money on this trip, darn it, and you didn't get your money's worth.

Did I miss anything? I'm sure I did. Because of its length, you might want to write down your list of complaints before you go back to the hotel manager again, if that is your decision. If you choose, instead, to make a written complaint- please use paragraphs and leave the run on sentences behind. I haven't read every response to your OP, but assume that someone has given you the email address for guest complaints and comments.

 

[elaw]

I was not upset at getting into the room at 1:30, I was upset at the front desk arguing with me about texting me. Why would I lie about something like that? Yes, they very well COULD have sent it to a wrong number, though I confirmed the number with them twice AND I received and confirmed the message about allowing text messaging to be able to get the text message when the room was ready.

We had a very similar issue with the text at POR during our April Trip. We came back from the parks in the early afternoon (we actually checked in at 7:00am ... since we took the red eye) and checked with the front desk to see when our room might be ready and they told us it had been ready for over two hours. We also showed them that we had no text and re-confirmed the phone number on record. Forunately, the CM just simply apologized to us. Of the myriad trips we've taken, it was the first time it ever happened to us. Unfortunately, things can happen at any of the resorts (we've tried almost all of them) ... sorry to hear your stay at the GF had some hiccups. We've had a few very enjoyable stays there.

 

[WsPrincess]

OP, have you asked if you can be moved to the Contemporary? I've certainly read of people that were able to change resorts when their problems at the first became too much for them.

On the other hand, maybe yesterday was a fluke and the rest of your stay will be fine.

Ask to have a DVD player brought to your room, if it's supposed to have one. (I didn't realize that was an amenity at GF now).

I agree, go down and ask to be moved to CR. My MIL was there last year and they hated where they were. They went down and the front desk arranged for them to move to another Deluxe for the rest of their stay. No problems.

 

[bedogged]

OP, I feel your pain. We stayed at the GF in early December and we were disappointed. We also got the exact opposite of our requested building. They put us next to the boat launch that we could not even use due to one of us using an ECV. During our stay, the Monorail was down a portion of each day, forcing ALL people with ECVs to use the bus. Transportation was a nightmare. I doubt that we will stay there again.

 

[Marionnette]

Wow, I'm surprised at some responses to the OP regarding grammar and no paragraphs. That's not very helpful and I believe meant to embarrass someone.

I'm not surprised. I read the first ten lines and then gave up. It was too difficult to muddle through. I believe that the OP may have some valid points somewhere in that long post.

However, I will respond to what I did read.

Official check-in times are

• 1:00 pm at the Fort Wilderness campsites
• 4:00 pm at AllStar and DVC Resorts
• 3:00 pm at all other resorts

Your room should be ready by this official check-in time. If it is not, then you have a reasonable complaint. It's entirely possible that a text message was sent to you but never went thru. I've receive delayed texts many times in WDW.

Room requests are just that...requests. They are fulfilled in the best possible way for the guests but sometimes you just can't get exactly what you want. The CMs do the best that they can but when you request specific buildings, specific floors and to have more than one room with the same requirements nearby, something is going to have to give. The CM placed you in a building where the two rooms are close to each other and didn't put you on the ground floor, OP. That was probably the best that they could do.

The rest is lost to me. I couldn't read any further.

 

[purpledisneyprncess]

Was not meaning to be snarky or condescending.
This has nothing to do with love of disney -we all love disney, that is why we all vacation there, and share information!!
But if there are issues, isn't it best to deal with them(calmly and politely) while at resort?
Again, title of thread is inflammatory.

Well you said it yourself, we're on here to share information with each other. That's what the OP was doing- and by doing that, she got some really good responses which told her to make the complaint before she heads home, and while she is still there- maybe they can still do something to rectify the situation for her. She happens to "hate" GF because of her bad experience, which she is entitled to post about. Maybe you didn't mean to come off as snarky or condescending, but it certainly wasn't very nice. Also, if you found the TITLE to be inflammatory, then you should have just bypassed this thread completely and not engaged. The purpose of this message board, is like you said, to share a love for Disney with other Disers, not to gain Internet Muscles and tear people's posts down. She had an issue with the hotel, not anyone on here!

 

[Eddykildare]

OP, sorry, but I have to agree with many of the PPs- that first post was almost painful to try and read. Between the lack of paragraphs and your run on sentences, I had to go back and re-read a lot of what you wrote. Let me see if I can summarize the main points:

1. You started your trip regretting that you were staying at the GF, when you really wanted the Contemporary. And you HATE, HATE, HATE the GF.

2. You are upset that you didn't get into your room until 1:30, even though the official check in time is 3pm.

3. You are upset that you didn't get your room requests, even though you know that they are never guaranteed. You did get rooms near each other, but didn't like the view from your window.
There is a simple solution for this. Pay for Sugar Loaf and get the building you want.
4.Your DD didn't have a DVD player in her room.

5. You are also upset with your room location because you have an Aunt with mobility restrictions. But you apparently don't think it's bad enough that she would benefit from a wheelchair or an ECV. How did she manage to cope in the parks?

6. You overheard another guest speaking with a CM about problems that they had with their reservations and park tickets. Did you stick around to listen to the whole conversation right to the end? Good for you- I'd probably be to wrapped up in my own business.

7. You had to go down to get your car out of valet parking and had to wait while it was brought to you. You were unable to call ahead. And they weren't busy AT THE TIME that you showed up. So the manager's reason why the call-ahead service wasn't available was totally bogus.

8. It was too far to walk to the bus stop. The bus coming back to the resort at the end of your DHS day was packed with standing passengers. eek: OMG- who could ever imagine such a thing!!) I'd be outraged too.
We were there the park was open for 24 hours and the ticket parking lot was closed. People hat to park at Epcot. At half past ten the mono rail was packed and broke down. Nobody complained.
9. No one said "Welcome Home" when you got off the bus and no one in the store welcomed your DDs arrival there. Just not servile enough...
Richard is the Greeter there he is 91 years old and always on his post and greeting people. We saw him every day and he greeted us eacht time we saw him.

[/IMG]
10. Housekeeping argued with you that there should already be extra blankets in the room, when they had in fact left extra pillows by mistake.

11. You found one of the bellhops helpful.

12. You spent a lot of money on this trip, darn it, and you didn't get your money's worth.
A non argument. We spend more and had no complains.
Did I miss anything? I'm sure I did. Because of its length, you might want to write down your list of complaints before you go back to the hotel manager again, if that is your decision. If you choose, instead, to make a written complaint- please use paragraphs and leave the run on sentences behind. I haven't read every response to your OP, but assume that someone has given you the email address for guest complaints and comments.