I think the salespeople who were there long get it wrong more often than the newer people since they keep remembering the old policies.lol - that may make them the worse. My guide had retired and I ended up with a very long employed DVC sales person of the 25 year range too. Twice he had to call me back with the news that what he said could be done couldn't be. Nope - length with the company doesn't automatically mean they get it right unfortunately.