How long will Disney Reservations be down?

[mickeystoontown]

Just had an online chat with a CM. Here's the conversation:

Info
at 8:31, Jun 13:
Thank you for choosing to chat with us. A Disney Cast Member will be with you shortly.


Info
at 8:32, Jun 13:
You are now chatting with Carrina.


Carrina
at 8:33, Jun 13:
Hello and Welcome to Disney! My name is Carrina and I am here to guide you through the galaxy!


You
at 8:34, Jun 13:


Good morning! I know that you guys have had some maintenance work being done on the site. But, it is still acting a little strange on my end. Rooms that were available just prior to the system going down are ALL gone. Is work still ongoing?
You
at 8:35, Jun 13:


I've looked under standard pricing and with the special offer and nothing is available.
Carrina
at 8:35, Jun 13:
Our online booking and payment options are temporarily unavailable due to magical enhancements to website and should be available later today. Our Technical Team is working as quickly as possible to complete the enhancements, but, we have not been given a time frame as to when these functions will be available online.


Carrina
at 8:35, Jun 13:
For immediate assistance with your booking or purchase, please call the Disney Reservation Center at 407-939-7429. Cast Members are available seven days a week from 7:00AM to 11:00PM EST to assist you. We do apologize for any inconvenience!

 

[monica9]

I agree. Prior to the reservation system going down, there were many many resorts and room types available for the week before and the week of Thanksgiving. Now, nothing. Absolutely nothing. I've tried the travel agent site as well as the Walt Disney World site. With guests not being able to book while it was down, meaning ALL of those rooms couldn't be booked, you wouldn't thik that the rooms would now be gone. I see two possible reasons: 1) the site is still screwy; or, 2) they pulled every single room from the promo (which I don't see them doing). The 2018 packages should be available to book a week or so from today so maybe they are still loading all the info into the system.

That's what I'm waiting for 2018 bookings! I'm so glad this isn't happening to me during crucial times like making ADRs or fast passes. I'd be freaking out! I feel for everyone. good luck

 

[mickeystoontown]

That's what I'm waiting for 2018 bookings! I'm so glad this isn't happening to me during crucial times like making ADRs or fast passes. I'd be freaking out! I feel for everyone. good luck

We (travel agents) were told that the 2018 packages/rates will be available for booking on the 20th.

I tried to book Hoop Dee Doo for our Thanksgiving meal. I had everything entered and then BAM, it said that they couldn't book dining reservations at that time. Now it shows that no availability for that night.

 

[emmabelle]

Got through to Disney, they have my dates available for the passholder discount, now just waiting on the "special" travel agent to change my booking. Ughhh....I don't think I'm good at giving up control to a travel agent. I put myself under way too much stress. Hahaha

 

[gottalovepluto]

Got through to Disney, they have my dates available for the passholder discount, now just waiting on the "special" travel agent to change my booking. Ughhh....I don't think I'm good at giving up control to a travel agent. I put myself under way too much stress. Hahaha

I wouldn't stress too much, just because Disney sees availability doesn't mean 1) Disney could actually complete the booking and 2) that there is actual availability- there were reports of phantom availability and pricing yesterday.

 

[gottalovepluto]

We (travel agents) were told that the 2018 packages/rates will be available for booking on the 20th...

Time to stock up on the coffee That could be a mess of a day if they don't get these kinks worked out of the system!

 

[mickeystoontown]

Time to stock up on the coffee That could be a mess of a day if they don't get these kinks worked out of the system!

Don't do coffee but will certainly have my Coke nearby. I'm hoping and praying that they get the system back up and running smoothly by then. If not, I'll be on the phone all day.

 

[DaisyJ]

Just had an online chat with a CM. Here's the conversation:

Info
at 8:31, Jun 13:
Thank you for choosing to chat with us. A Disney Cast Member will be with you shortly.


Info
at 8:32, Jun 13:
You are now chatting with Carrina.


Carrina
at 8:33, Jun 13:
Hello and Welcome to Disney! My name is Carrina and I am here to guide you through the galaxy!


You
at 8:34, Jun 13:


Good morning! I know that you guys have had some maintenance work being done on the site. But, it is still acting a little strange on my end. Rooms that were available just prior to the system going down are ALL gone. Is work still ongoing?
You
at 8:35, Jun 13:


I've looked under standard pricing and with the special offer and nothing is available.
Carrina
at 8:35, Jun 13:
Our online booking and payment options are temporarily unavailable due to magical enhancements to website and should be available later today. Our Technical Team is working as quickly as possible to complete the enhancements, but, we have not been given a time frame as to when these functions will be available online.


Carrina
at 8:35, Jun 13:
For immediate assistance with your booking or purchase, please call the Disney Reservation Center at 407-939-7429. Cast Members are available seven days a week from 7:00AM to 11:00PM EST to assist you. We do apologize for any inconvenience!

They've been saying "later today" for four days. Today is the start of day 5.

 

[mickeystoontown]

They've been saying "later today" for four days. Today is the start of day 5.

I know!!!!! I just wish that they'd get the issues fixed and let us move on.

 

[AngiTN]

This is what they get when they give Stitch, Olaf, Vanlope and Goofy jobs in IT

 

[mickeystoontown]

This is what they get when they give Stitch, Olaf, Vanlope and Goofy jobs in IT

It so funny that you say that because several times, I'm directed to a page with Stitch on it and it says "someone ate the page".

 

[Smittolis]

On the website I can now see availability and pricing for Florida Residents, but there is zero for AP holders, so I am presuming there are parts of the websites database that are up and running but there isn't full integration as of yet. Hopefully really soon!

 

[robinb]

This is what they get when they give Stitch, Olaf, Vanlope and Goofy jobs in IT

... only if they could be eligible for H-1B visas .

 

[AngiTN]

On the website I can now see availability and pricing for Florida Residents, but there is zero for AP holders, so I am presuming there are parts of the websites database that are up and running but there isn't full integration as of yet. Hopefully really soon!

I can see it too. Even though I'm not a FL resident

 

[FSU Girl]

So some people are seeing glitches of cheaper rates. I tried searching for rooms under the room only discount out for October and saw this:



I don't think there is any room at that hotel that comes close to that cost lol.

 

[mickeystoontown]

So some people are seeing glitches of cheaper rates. I tried searching for rooms under the room only discount out for October and saw this:

View attachment 244118

I don't think there is any room at that hotel that comes close to that cost lol.

Yeah, I saw a standard rate at AKL that was over $2500 a night!

 

[mickey1968]

I was a Florida Resident for most of the weekend until I cleared my cache. I am holding out on the AP rates.

 

[AngiTN]

So some people are seeing glitches of cheaper rates. I tried searching for rooms under the room only discount out for October and saw this:

View attachment 244118

I don't think there is any room at that hotel that comes close to that cost lol.

The new cabins, no?

 

[minniemous]

So some people are seeing glitches of cheaper rates. I tried searching for rooms under the room only discount out for October and saw this:

View attachment 244118

I don't think there is any room at that hotel that comes close to that cost lol.

I have seen this too..actually saw some crazy higher prices..when you click on it it shows nothing available.

 

[emmabelle]

My travel agent got me rebooked with the passholder discount but my husbands first name is spelled wrong. It's always something...

We have two rooms booked and one confirmation number for both. Is that how it usually is? We have never had 2 rooms in all the 20+ visits to Disney.