With our recent BWV add-on, I gave our CC number to our guide & she submitted the request. Our points came in 2 days later & she was totally unaware that our request was filled.
The day we found out, I was calling to inquire about points at other sold out resorts. Our guide checked the computer to see what points they had available and saw that our that we had received our BWV points that morning.
So, it is up to the guide to submit the paperwork, then, it goes into the computer. Then the "big computer in the Disney sky" dishes out the points.....
Once the request is put in by the guide, they really have nothing more to do with it.....
I Hope This Helps!