How long does DU get back with you on a price quote?

[Minybear]

Hi everyone

I requested a price quote from DU for a possible cruise this next Dec/04 early this morning and still no response from them. How long do they respond back to you on a price quote? Are they closed today due to Veterans holiday?

 

[Serena6010]

it took them about 2 or 3 days to send an initial price quote to me. However, after I transfered my ressie to them, my questions were answered the same day.

 

[mark & sandra]

The travel company we booked with posts their prices on their site, take a look: www.allseastravel.com .They were 610.00 cheaper then DU for our upcoming cruise.

 

[RagamuffinMom]

Both times we received quotes from Dreams we heard back from them within 24 hours.

 

[wintermom]

The first time I did a land & Sea, I got a quote back from DU the
same day. This time it took 24 hours to hear back.

I then read about all allseastravel.com on this web site. They
were about $300.00 cheeper for our trip on the cruise we needed
so I booked with them.

Last time DU did a good job for me and I would use them again
if they could have met the price. Since they support these boards
I like to try them first.

Wintermom

 

[CRSNDSNY]

I've always received mine within 24 hours. They are usually very prompt.

 

[Minybear]

Thanks everyone. DU just emailed me and I already secured the resv. I did look at all seasons travel and there is just a slight difference between the two. I am keeping with DU they haven't let me down yet .

 

[CRSNDSNY]

Originally posted by Minybear
Thanks everyone. DU just emailed me and I already secured the resv. I did look at all seasons travel and there is just a slight difference between the two. I am keeping with DU they haven't let me down yet .

Congratulations on your reservations! I've had a good experience so far with DU. HAPPY SAILING!

 

[geetey]

I submitted a request to DU for a quote on the 10th but still haven't heard back. The other agencies I checked with have called or emailed me price quotes. This is our first time cruising so I am trying to be patient and check everything out. However, I am getting rather excited and feel the need to simply book!

 

[WebmasterJohn]

Hi Geetey

ooohhhhh 10 days is a little too long to wait for a quote!!!!!

There may be some issue preventing Dreams from getting the quote back to you - please email me and let's see if we can't get it straightened out and get you a quote right away.

Thanks
John
john@dreamsunlimitedtravel.com

 

[geetey]

Hi John!

LOL! You are right - 10 days is too long to wait, but it hasn't been that long for me. Just 2 days. I am just a tad too excited, I think!

Thanks for noticing me though! An email is on its way!

 

[Minybear]

It's great to see that DU is looking into these posts and responding and trying to make things right

I say that is good customer service

 

[WebmasterJohn]

Hi Geetey

Sorry about that - I saw the '10th' and thought you meant 10 days - my apologies. I received your email and will look into it ASAP.

Thanks
John