Hi There,
Sending some moral support your way! Been there, done that!! Did you send them in via traceable mail? (ie. express post?) If so, and if you still have your tracing number, you'll be in luck. Call passport Canada (1-800-567-6868. Keep redialing until you get through to a voice instead of a busy signal. Then do not listen to the prompts! Just stay on the line and, like another poster said, they will assume you have a rotary phone (most times) and put you into the queue automatically) Once through (after about 1/2 hr or so) you should be able to get an agent to trace and pull your applications and have them expedited due to your travel dates. This still takes about 10 business days for the trace.
Honestly, it is just not worth your time to wait and wonder if they'll get to them in time under the circumstances.
I sent mine in by mail on Jan. 4th and had to go into our office this past Tuesday (Feb. 27) because I had not received them back yet. It was close. They were opening the ones they received on Jan 8th at the time, and I"m sure mine would have been opened in the next day or two and could have possibly been done on time, but it got to the point that I decided that the extra cost and hassle just wasn't worth it when I was looking at spending another $2000 US + for airfare out of a US city if we had to drive across instead of fly. (not to mention the hassle and missed vacation time of all of that!)
And, I am very happy to report that it went VERY Smoothly at the passport office here in Calgary. But I'm told that is not usually the case.
I happened by the south passport office on Tuesday while re-doing our passport photos and noticed that the lineup was only about 8 people. I could hardly believe it! I quickly finished up with the photos, ran around to get them signed and guarantored and went back to the PP office at about 2:00pm. Only had to wait outside for 5 min. then about another hour & 15 min. once inside! It was almost PAINLESS!! The clerk said that they hadn't seen it like that since 4 months ago and thought it must have something to do with the weather. (it was fairly cold, and lightly snowing) So we are all set, $135 later ($30 X 3 express fee, plus $45 for new photos) and I pick them up on Monday !! We leave Wednesday morning so it was really getting dicey.
And now I'm not aging at a rate of twice normal!
Good luck,
Liz