We used Neverland in August. We had a reservation there for a specific time but learned that we could drop off as early as they opened, if we wanted. Our paperwork was VERY specific about when dinner was OVER.
I don't know how I feel about this club to be honest. I'm sure my kids were safe there, but I know I wouldn't use it again. I'm just giving you my take on it so you can be informed. My 10 year old DS was very unhappy. He said he only got to have one slice of pizza and was hungry when we picked him up. He assured me that there was no buffet of kids foods as I had assured him. He also said he was bored after a couple of hours and couldn't wait for us to get back. Seems that they counted on the video games entertaining the older ones the entire time. My 7 year old DS is autistic, so I don't get much info. from him. (Upon sign in, on the paperwork they wanted to know about any medical conditions. I already told them that he is autistic and they wrote it at the top. Then, they had a space (like two lines) for medical conditions. I asked, what should I write here, he has autism, do you want just that or do you want me to tell you everything about it. She said just put what you want us to know. I questioned her again. What information do you need? It was clear that her instruction was to leave it to the parent to decide what they should know and I'm sure this is due to liablity issues). I know he didn't like it when they used a wand to sprinkle pretend pixie dust on his head as he was entering and leaving us --he thought they were going to hit him on the head

They insisted on doing it though, poor kid. Of course, my 10 year old thought that was weird. I think a little kid would like this. It is supposed to give them good thoughts while they are there. I really did not like that the drop off point for parents (this is referring to Neverland) was so separated from the activity area. We couldn't see in there at all and had no idea what is going on. Fine, if they want to ease separation anxiety, but have a video camera or something. I felt like it was a big secret, which is not cool with me at all. I had a gut feeling that we should pick out kids up early. I don't know why. They were glad to leave. They did get a little plastic treasure chest with a few trinkets and candy, which I think was the best part for them, which says a lot about the place. BTW, my oldest son told me that a boy had been there for five nights in a row. The kid hated it. Just an FYI for parents who may think they are giving there kid the time of their life by putting them in the kid club. Maybe they are for some, but not all kids like it.
In that position again, I will try in room care.
This is just my opinion and experience. I am sure others will disagree. As I wrote earlier just want you to know another side.
BTW, I did not see a place for tips at Neverland.