How does room assignment work, with more than 5,000 rooms

[Cyberc1978]

Just wondered how the room assignment works. DVC have more than 5,000 rooms if all lockoffs are booked seperatly. If anyone should assign those manually it would be a cumbersome and tiresome job.

I understand that not all rooms need to be assigned daily but still a lot of rooms does.

If done automatically it would make sense, but thats not what I read from past messages but back then, there weren't like 5,000 rooms available.

Or could it be that its automatically and only in case of issues a human needs to interact, like overbooking, room issues etc.

Your thoughts

 

[hhisc16]

I know that DHHIR has a cast member assigning the rooms.
But that is only about 100 rooms.
I wonder if each resort does the same?

 

[Disnsyncey]

Well, I don't know how Disney does it, but I worked in a hotel for a long time and there are a lot of factors....for a larger hotel some type of "automatic" could work, but then there are specific requests that would need to be managed by a person with eyes and knowledge of the hotel to do.....

I do know that it makes the most sense with check ins on a certain day for specific requests or long stays to be allocated first, and then the less and less days in that order.....easier to move around less "requirements" (even if the only requirement is the number of nights)

 

[Cyberc1978]

But with 5,000 rooms wouldn't that take a looooooong time to do?

 

[Brian Noble]

It would if only one person did it, but it would not be hard to split up the resorts across people. And at the larger resorts, it would be possible to e.g. split view categories: someone doing Preferred SSR, and someone else doing Resort.

 

[Disnsyncey]

But with 5,000 rooms wouldn't that take a looooooong time to do?

but it only means the amount of checkins per day, not all 5,000 are checking in and out each day.....

say 1,000 check out each day.....then only 100 of them have particular requests that might need someone to "think" about, and then the rest could probably be done semi-automatically.....

and Brian has a good point, they could split types!

 

[sndral]

I know that DHHIR has a cast member assigning the rooms.
But that is only about 100 rooms.
I wonder if each resort does the same?

Historically 1 week before arrival inventory was transferred from the central computer to the back office teams at each resort for room assignments.
In 2019 WDW changed to having the Central Inventory Management team at Disney Springs process guest bookings starting at 30 days out & I assume that includes DVC inventory. I will note that pre 2019 we almost always had our very general location requests met, since COVID that’s rarely been the case.
I’ve read that early this year they’ve started transitioning to an even more automated/optimized system which automatically assigns rooms several weeks in advance.
I’m not sure how long the 2025 transition will take, when DVC inventory will be included, & what impact that’ll have on whether location requests are met .

 

[Cyberc1978]

It would if only one person did it, but it would not be hard to split up the resorts across people. And at the larger resorts, it would be possible to e.g. split view categories: someone doing Preferred SSR, and someone else doing Resort.

but it only means the amount of checkins per day, not all 5,000 are checking in and out each day.....

say 1,000 check out each day.....then only 100 of them have particular requests that might need someone to "think" about, and then the rest could probably be done semi-automatically.....

and Brian has a good point, they could split types!

I obviously knew or assumed that not just 1 person did it but I have no idea how the process works.

If most can be assigned automatically and only the ones with odd size requests need to be handled manually then it sounds more doable.

 

[Cyberc1978]

Historically 1 week before arrival inventory was transferred from the central computer to the back office teams at each resort for room assignments.
In 2019 WDW changed to having the Central Inventory Management team at Disney Springs process guest bookings starting at 30 days out & I assume that includes DVC inventory. I will note that pre 2019 we almost always had our very general location requests met, since COVID that’s rarely been the case.
I’ve read that early this year they’ve started transitioning to an even more automated/optimized system which automatically assigns rooms several weeks in advance.
I’m not sure how long the 2025 transition will take, when DVC inventory will be included, & what impact that’ll have on whether location requests are met .

Thanks for the information.

What kind of requests have you put in lately and not gotten? I assume if you pick one of those option during checkin you are more likely to get it compared to if you call MS and tell them to request 3rd floor, even numbers, facing the pool.

 

[The Jackal]

It makes most sense for this to be automated, but Disney IT software seems to be not very reliable, as the booking site is down quite a bit.

 

[Brian Noble]

I assume if you pick one of those option during checkin

That's my guess too--any automated system deals with that pretty well, I'd bet.

My post-Covid requests have been at least in the ballpark, but I make pretty general requests, rarely for specific rooms.

 

[sndral]

Thanks for the information.

What kind of requests have you put in lately and not gotten? I assume if you pick one of those option during checkin you are more likely to get it compared to if you call MS and tell them to request 3rd floor, even numbers, facing the pool.

We go once a year for 10+ days usually, at VGF in a 1 br. standard view we’ve always requested upper floor & used to get either the 4th or 5th floor, the last 3 times we’ve been given 2nd floor over the Porte Cochere (which is the lowest villa floor in that part of the building) twice & once we were on the 3rd floor (building has 6 floors.) At AKV Jambo 2 br. standard view we requested end of Zebra or Kudu trails (@ Jambo you’ll be on one of those 2 trails in a standard view) furthest from the lobby & were given a 2 br. Villa adjacent to the lobby (they did move us on that one after one night, not because we complained about the view - we didn’t, but because the spa tub didn’t work & the repair guy couldn’t fix it & we had another 11 or 12 days & wanted a spa tub that worked.)

 

[thanxfornoticin]

My post-Covid requests have been at least in the ballpark, but I make pretty general requests, rarely for specific rooms.

This is the situation we've seen, too. Actually, I don't think we've noticed a difference regarding Disney meeting our requests pre or post Covid - don't really think that's impacted our requests. We're still probably about 60% on being close to our general requests. But we'd never request a specific room either - I think that just sets us up for disappointment!