How do you return a washing machine?

[Mom-to-3]

I'd like some advice from DIS'ers before I call Lowe's. On 2-1-07, I bought the most expensive top-loading Whirlpool Cabrio. It has a center agitator with "wings" at the base. The wings are flexible and slightly raised off of the agitator bottom.

We are having a terrible time with strings (especially the knot at the end) getting caught under the wings. That piece of clothing then doesn't move and all the surrounding clothes get tangled and woven.

Four of our family members wear pajama bottoms that have strings. DS's athletic shorts have strings. I just spent 20 minutes trying to unravel the latest mess.

Should I call Lowe's and explain the reason? Should I go in and buy a different machine and then tell them? Help.

 

[The Mystery Machine]

What is the return policy? Look at your receipt.

Here is the site.

http://www.lowes.com/lowes/lkn?action=pg&p=CustServ/custsvc_oo_returns


Refunds

If you receive a product you are dissatisfied with for any reason other than a shipping error, defect or damage, simply call us toll-free at 1-800-890-5932. One of our customer service representatives will provide you with simple instructions for obtaining a refund for the item. Please have your invoice ready when you call. Your refund will be processed when the item being returned has been received. Refunds will be made by crediting the original method of payment (i.e. credit card, in-store account, etc.).

Please note: Shipping charges are not refundable.

 

[manning]

May I suggest a front loader. They use less water, clean better and are easier on the clothes.

 

[sorcerormickey]

May I suggest a front loader. They use less water, clean better and are easier on the clothes.

And nothing for strings to get stuck on.

 

[bicker]

Keep in mind that the return period for major appliances is 7 days, not 90 days.

 

[MareQ]

Sorry but I think you're pretty much stuck with it. It's been OVER a month. I cannot see how any company would take back a machine after that period of time unless it was a lemon.

Have you tried pinning the strings to the waistband?

 

[Mom-to-3]

I went to Lowe's after church today. Everything worked out well. They are delivering a front loading "Duet" tomorrow and picking up the Cabrio. It took a Sales Associate, Zone Manager, Operations Manager, and the Head Cashier to figure out the process but everyone remained pleasant throughout.

 

[bicker]

Wow, that's incredibly generous of them!

 

[Nancy]

That's pretty good, not sure I would have had the patience to deal with all of those people.

I always have strings getting stuck around the agitator, I just started tying them so they were too short to get caught.