How do to get Disney to Make it Right!?!?

[iKnowAguy]

Hello Dis People! So I wanted to start this thread as I didn't find any others that discuss when someone has or had any issues or challenges, or Big Problems Before, During or after they're Trip on what everyone has found to be the best and worst ways to get assistance and have Disney fix the problem or make things right some how. (forgive me if I missed other threads with similar info.) If you would like to mention the issue you had and then either what didn't work or what did to get assistance, I'm sure others could possibly benefit.

 

[Sparkly]

You first, OP. What problems did you have? It sounds awfully like you're trying to get something out of this.

 

[iKnowAguy]

I have a Secret email address for you to use. It may take up to 7 days they say for you to get a reply, However, in my Experience, it's VERY worth the wait! WDW.Guest.Communications@disneyworld.com I sent them an email explaining some BAD Experiences at the Contemporary Resort during my Family's recent stay. They called me a few days later and BIG TIME made it "Right"!!

 

[iKnowAguy]

I thought if others have found a way to get assistance with things During their stay, it would be great for everyone to know about. we attempted to get help, and all that was done was they threw some extra fastpasses at us.

 

[tobikaye]

I have a Secret email address for you to use.

Not a secret email. Not only can you find that email all over the internet when searching for contact information for WDW, it is the email address everyone on this board tells others to use for contacting WDW.

 

[Maggie'sMom]

I thought if others have found a way to get assistance with things During their stay, it would be great for everyone to know about. we attempted to get help, and all that was done was they threw some extra fastpasses at us.

The main recommendation I would make is go to the front desk while you are there and ask for help in resolving the issues. You can also go to guest relations in the parks. I do not recommend calling because you'll be talking to a call center. A follow up email to the address listed above can help too, but I really feel it's best to ask for assistance while you are still onsite.

 

[Allison]

Not a secret email. Not only can you find that email all over the internet when searching for contact information for WDW, it is the email address everyone on this board tells others to use for contacting WDW.

Yep, that is the standard email address.

 

[iKnowAguy]

Ok sorry. I was not able to find that email until many many different times searching.

 

[iKnowAguy]

Perhaps the point was missed of asking for others to share ADDITIONAL ways to get help other than discussing that I offered a well known email.

 

[Maggie'sMom]

Perhaps the point was missed of asking for others to share ADDITIONAL ways to get help other than discussing that I offered a well known email.

Each individual situation is different. So the only way is to get in front of the people with the power to fix the issues, i.e. a manager at the resort or guest relations.

 

[Queen of the WDW Scene]

Perhaps the point was missed of asking for others to share ADDITIONAL ways to get help other than discussing that I offered a well known email.

Go to guest services while there, call, or write a letter... about you only other options besides the email.

If its experiences you want... not sure why... I have one.
My family had a number of problems at CSR from them losing our luggage and blaming us for it and then magically finding it, to not linki9ng our credit cards properly, to not loading ticket credits onto my ticket and my niece's ticket and a few other things so we went to the front desk and explained that our trip was becoming not as magical as we'd like due to their resort CM's messing things up so they gave each room a gift card with one night's rate loaded on it.

 

[BK2014]

How to get WDW to "make it right" depends, I think, on the nature of what went wrong. It is probably better to address these things the way it is usually done, people detail their complaints and then others can weigh in on what, if any recourse they think is necessary.

 

[Disneylover99]

To make it right before the trip - call
To make it right at the resort - head to the front desk and ask to speak to a manager
To make it right at a park - go to Guest Services
To make it right after your trip - email

 

[bumbershoot]

To make it right before the trip - call
To make it right at the resort - head to the front desk and ask to speak to a manager
To make it right at a park - go to Guest Services
To make it right after your trip - email

Yep. No big secret.

I had a negative experience with a CM at Disneyland once. We kept talking until we figured out the disconnect and understood each other. He got a kudos put into his file when I went to officially thank him at City Hall.

We had a negative experience with room assignment at AKJ villa room. DH spoke with the front desk then the FD manager and while they couldn't make it better that night, they did the next day. And put a credit on our account.

We had a horrible experience with mold/mildew (I'm so allergic that the moment it comes into contact wiht my nose my nose shuts down and I don't know the difference from experience) in a 2 bedroom at SSR. DH was put in charge and they tried to make it right immediately but I was too out of it to move, then they made it right the next day. Alas part of making it right was a room credit, which required us to set up room charging, which took 2 hours of DH standing at the front desk, so they added to it... And then in the move I left my fave disney fleece and didn't realize it for days... And the day of checkin was during the switchover towards MBs, and had RFID cards, and they kept SAYING that the cards wouldn't work (though they were working) and replacing them...for a 3 night stay we went through 3 sets of cards (with 8 guests), which was irritating.

We had an annoying experience at BWV when the dryer didn't work for our one night "do some laundry before going to Universal" stay, so I got to spend a few hours at the pool watching over laundry on checkout day when we had planned to be at Uni. I wrote DVC member services *to let them know the dryer wasn't working* (we weren't totally sure the maintenance people cared) and they gave me back the points between the 1 bedroom booked for the w/d and the studio we would have booked.

Had an irritating experience at AKL Kidani when the keycards wouldn't work 2 times in a row. Had to trek all the way back. And the CM who said our Jambo experience with room assignment wouldn't happen again but if there was a problem he was on shift the next 5 hours and WOULD BE THERE to talk to...was off shift when we got back 20 minutes later. Then the washer's hot and cold were all wrong (they had thought they knew the fix but it wasn't a fix, so they had to refix it). That got fixed. Then checkout day as the door shut behind us the RFID reader panel on the door fell off. We never told them about that, as we were just OVER the place. Propped it up against the door and figured the housekeeper had to notice it.



So you see...you either take care of it right then and there, or you email later. No secrets no backdoors. Just letting the right people know at the time.


And we have split stays almost every time we've been, so while that seems to be a decent list of issues, compared to the number of checkins we've had and days at resorts since 2010, it's really not that much.

 

[goofy4tink]

If in DisneyWorld, always address any issues you have then, on the spot. If it's an issue prior to arriving, then reach out to Disney...they have CMs that can help you resolve issues. I have a friend in that guest communications dept...she, and her fellow CMs, get all the emails that guests send. Then, they research the issue, then reach out to the guest. Sometimes the guest is happy with the way it is resolved (more often than not anyway), but there are times that guests try to pull the wool over Disney's eyes, and get something for nothing. Well, be aware...these CMs are very good at their jobs. And we all have info on file. It's not hard for situations to be tracked down.
If you have an issues after you leave, although I can't imagine that happening, again, reach out to Disney.

 

[_auroraborealis_]

Worth noting: some things people insist being made right aren't always wrong.

 

[Kaytie]

? I was just attempting to start a discussion. If you do not care for this thread for some unknown reason, please kindly stop adding to it. Thank you.

This conversation is probably better suited for the Resorts Community Board subforum https://www.disboards.com/forums/resorts-community-board.164/

 

[Lynne M]

Do I really need to remind people that name-calling isn't acceptable here?

(Just in case anyone's wondering why about a third of the posts disappeared.)

If you don't like a post, disagree with the content, whatever, here are your options.

1) If you think the post violates DIS guidelines, report it and let the moderators deal with it.

2) Do nothing, and go read another thread.

3) Use the 'ignore' feature in your user settings so you don't see posts by that user anymore.

There is no "4." Attacking the poster is not one of the options.

 

[Lynne M]

To answer the poster's question:

There's no magic formula for getting Disney to resolve a problem. It's the same as it is with any other business. You talk to a person with the power to fix the problem (manager, supervisor, guest services, etc), you explain the problem, you ask them to resolve it.

 

[disneyAndi14]

I found the OP info very helpful along with the moderators so thank you, sorry to see there are so many petty people out there!