How do I get Magical Express?

[MidgeD79]

I purchased a package from Mouse Unlimited w/o airfare. I since decided to add airfare, but haven't received any response from my numerous e-mails and phone calls. If I purchase my airfare directly, how can I use Magical Express?

 

[goofy4tink]

Whoever you booked your resort reservation with should be able to add DME to your reservation. They 'technically' own your reservation until you arrive at the resort, so they need to make any additions or changes.
Let them know that you need to add DME. If they are lax about getting back to you, I would tell them that you will be cancelling your reservation and redoing it on your own if they can't seem to find the time to make the effort to add DME.

I realize that many TA's, especially those who are Disney knowledgable, can really help guests out. They take the burden of planning off the shoulders of someone who is new to the whole Disney thing. BUT...they can also drop the ball on occasion and make the experience less than wonderful. They really need to do what needs to be done from start to finish.

 

[BLTtinkerbell]

I booked my trip (w/o air) through Mouse Ear Vacations & my TA added ME to the reservation. She said it was no problem to add it & that she had to do it (not me) because she booked the room package for me.

 

[tkldisney]

I purchased a package from Mouse Unlimited w/o airfare. I since decided to add airfare, but haven't received any response from my numerous e-mails and phone calls. If I purchase my airfare directly, how can I use Magical Express?

You can book your flights directly and still use ME. But, your TA has to be the one to add that to your reservation. You should just have to call and tell them you need ME service and give them your flight info. IF this is the service your getting, I wouldn't book flights w/them, because they are non-refundable, then you don't have option to cancel because of poor service. I agree with above poster, if they don't respond, cancel package and book directly with Disney.

 

[MidgeD79]

The response from Mouse Unlimited was sent under a private name and went to my spam. I've heard from them and added them to my contacts. thanks everyone!