Actually I juuuuust did that yesterday.
I had a txt that couldn't go thru because it was int'l text. Except for the dreaded 10 steps of talking to a machine before getting to a rep it was pretty painless. And amazingly enough I talked to someone who CAN speak english![]()
They resolved things pretty quickly. I was pretty impressed.
I think on the 10 calls to TF every single one of them read from a script and couldn't understand a word I said.
I actually think the dozen or so TF reps in distant lands understood me just fine. The problem is that they are not allowed to deviate from the script at all, no matter what your problem might be. I also suspect that part of their training is to keep you on the phone for at least hour, at which point they tell you the problem is fixed, but that the update won't go through for at least a day, so call back then. Rinse and repeat endlessly.
Maybe they are in cahoots with the folks who make blood pressure meds, because I have those same symptoms thinking about it.