I never felt that the bus service on property is that bad. Its free, handles alot of people and runs to a good schedule, about every 20 minutes. I think what most people a bothered with, is there attention span is short, they are in a big hurry, afraid somethings going to disappear if they have to wait alittle. We never rent a car, use solely Disney transportation, most always have a seat and get to where we're going in an A/C'ed bus. We've stayed at quite a few resorts, some are better and some are crowded, seems to depend on the resort, time of year and day that you're there but a bus is always going to come by. We're on vacation, and not having to drive and park is part of the reason we prefer a WDW vacation.