I was on hold for 13 min. just before, then my DH beeped in-I talked to him about the AP rates for approx. 10 min. When I hung up the phone, it rang back and I was still on hold. Then 2 minutes later a CM was on the phone and I was able to switch my added night for my Oct. trip from Poly to GF (I just booked it this am)
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