Housekeeping

[MountainMouse]

I understand that DVC stays don't come with daily housekeeping, however, has anyone ever used emergency housekeeping and what's the cost. I'm basically wondering if a kid gets sick and we need new sheets what is the process and cost. Thanks.

 

[chalee94]

From the member site, here are the listed fees:

Housekeeping

Trash & Towel Service
For stays of seven or less nights, Trash & Towel Service is provided on day four, regardless of whether you're using Member-discounted cash, Vacation Points or a combination of both.

With Trash & Towel service, Housekeeping will:

•Empty trash and replace liners in trash bins.
•Provide fresh bathroom linens.
•Replace shampoo, facial soap and bath soap.
•Replenish facial tissues, paper towels and toilet paper.
•Replenish coffee, sugar, cream and sweeteners.
•Replenish dishwashing liquid, dishwashing detergent, sponges and laundry detergent as needed in one-, two- and three-bedroom Vacation Homes.

Full Cleaning Service
For stays of eight or more nights, Full Cleaning Service is provided on day four and Trash & Towel Service is provided on day eight. After that, the cycle begins again on day 12, regardless of whether you're using Member-discounted cash, Vacation Points or a combination of both.

With Full Cleaning service, Housekeeping will provide everything included with the Trash & Towel Service, plus:

•Change the bed linens.
•Vacuum and dust the Vacation Home.
•Clean the bathroom(s).
•Clean the kitchen/kitchenette and wash the dishes.

Pay As You Play
With Pay As You Play service, you'll be provided with the following amenities free of charge at the start of your stay. After that, you may purchase more for the following fees:

•Toiletries Package, $5.00 - 1 facial soap, 1 bath soap, 1 shampoo, 1 conditioner, 1 shower gel
•Coffee Package, $3.00 - 1 package of coffee, 8 sugars, 8 creamers, 8 artificial sweeteners
•Towel Package, $6.00 - 4 bath towels, 2 hand towels, 4 washcloths, 1 bath mat
•Laundry Detergent (only in One-, Two-, and Three-bedroom Vacation Homes), $1.00 - 1 box

Additional Full Cleaning Rates:


•Studio/Inn Room - $30.00 per day requested
•One-Bedroom - $45.00 per day requested
•Two-Bedroom - $60.00 per day requested
•Three-Bedroom - $75.00 per day requested

Additional Trash & Towel Rates:


•Studio/Inn Room - $15.00 per day requested
•One-Bedroom - $20.00 per day requested
•Two-Bedroom - $25.00 per day requested
•Three-Bedroom - $35.00 per day requested

Room Change Fees:
Room change fee will apply for Member requested room changes after check-in for a different view or room location.

•Deluxe Studio - $30
•One-Bedroom Villa - $45
•Two-Bedroom Villa - $60
•Three-Bedroom Grand Villa - $75

Note: Rates are subject to change

 

[MountainMouse]

Thanks for the reply, but I don't see what I'm looking for there. Is the cost a full cleaning service?

 

[BillPA]

Yes, it's either towels service or full cleaning. If you just need to clean the sheets, you have a washer and dryer in the unit, 1 BR or larger.
Have a great trip.

 

[DebbieB]

If they just come to the door and exchange the sheets, they may not charge you. I have a friend whose husband fell getting up during the night and hit his head on the corner of the TV stand and was bleeding. He ended up going to the hospital. While they were at the hospital, housekeeping came in and cleaned everything, they were not charged.

 

[drusba]

Policy for accidental cleanups (like barf on sheets) is, at least as I was told by a resort manager (specifically at BWV), chargeable or not at the option of the resort at the time it occurs, and for the few cases I have actually heard of (including one we had with a sick child several years ago), it was not charged.

 

[MountainMouse]

Ok, thanks for the information. Sounds like the policy isn't really clear cut but there's a chance it's free. Really hoping we don't need it next trip, last trip we did but were staying regular resort not DVC.

 

[delilah]

When my son was young, one trip he had a nosebleed. Fortunately, we were in a 1 BR, so we were able to clean the sheets ourselves. I called housekeeping about the pillow, because I presumed they wouldn't want to use it for a different guest when we left. We cleaned it, of course. They never charged us for ruining the pillow, which was nice.

 

[TiffBiff]

We were not charged for the after-hours sick child clean up ~ which I was surprised since spaghetti was involved and not just on the bedding...

 

[disneynutz]

Disney is usually very understanding when it comes to illness. Special cleanings, sometimes extra pixie dust, we even received a room credit once.

The secret is getting to the right people should something happen.

Bill

 

[supersnoop]

Disney is usually very understanding when it comes to illness. Special cleanings, sometimes extra pixie dust, we even received a room credit once.

The secret is getting to the right people should something happen.

Bill

I imagine it has less to do with getting to the right people, and more to do with the urgency of the situation. If you call for an extra cleaning, I imagine they'll go through the normal procedure to charge you for it. But if you call in the middle of the night or at an odd hour with an immediate need for sheets and towels, I bet they bypass normal procedure and just get the problem taken care of.

 

[MountainMouse]

They were great at CR when we had a problem.

 

[disneynutz]

I imagine it has less to do with getting to the right people, and more to do with the urgency of the situation. If you call for an extra cleaning, I imagine they'll go through the normal procedure to charge you for it. But if you call in the middle of the night or at an odd hour with an immediate need for sheets and towels, I bet they bypass normal procedure and just get the problem taken care of.

In our case the right people was the front desk manager.

Bill

 

[OntFamily]

If we've needed an "emergency" sheet change, we just talked to a housekeeper in the hallway, and they usually gave us extra sheets.

 

[cel_disney]

We have also not had to pay for our emergency bedding request.

And when we caught the cockroach on our second night there - pardon me - palmetto bug - we got a 'free' exterminator visit and housekeeping visit and a 50$ room credit...

the front desk was very helpful to get everything handled in a timely manner and at very little inconvenience to us (the bug was enough of one! Ha!).

I don't mind washing sheets but in the middle of the night it's not always a reasonable option. In my own home, I have extra in the linen closet, but there are no extra sheets in my DVC Villa to allow anyone to go back to bed...

 

[Dean]

Policy for accidental cleanups (like barf on sheets) is, at least as I was told by a resort manager (specifically at BWV), chargeable or not at the option of the resort at the time it occurs, and for the few cases I have actually heard of (including one we had with a sick child several years ago), it was not charged.

I remember a thread where the member was charged simply for extra sheets needed due to a sick child.