Housekeeping poll#4

[spiceycat]

definitely like your polls, diane

 

[jarestel]

Actually, when I posted this, I meant USUALLY to mean that more often than not the respondant had satisfactory conditions. The problem with this is that some people are not responding to that portion of the poll. For example, they might choose to skip the bathroom part of the poll completely. Everyone can choose what options they want to choose, and they can select more than one option. As you can see, the number who usually had clean bedding doesn't come out to 100% when you look at the number saying there was an issue with bedding.

Understood. That makes sense.

 

[dianeschlicht]

bump

 

[miprender]

My numbers may be skewed a little as we have only stayed in 2 DVC units on our trip in April, 9 nights @AKL and 1 night @BLT and both units were cleaned to my standards.

The only complaint I had was trying to figure when housekeeping was coming. I thought they only came on your 4th day, but she came earlier and actually throw away my bag that held my pop up hamper.

 

[dianeschlicht]

My numbers may be skewed a little as we have only stayed in 2 DVC units on our trip in April, 9 nights @AKL and 1 night @BLT and both units were cleaned to my standards.

The only complaint I had was trying to figure when housekeeping was coming. I thought they only came on your 4th day, but she came earlier and actually throw away my bag that held my pop up hamper.

Weird! We have had issues with housekeeping at AKV as well. That was in Jambo. We have had no issues in Kidani. I think the Jambo housekeepers are a bit baffled by the DVC thing yet.

 

[robinb]

I have been a DVC member for 12 years and probably stayed in close to two dozen villas. Most of them have been perfectly fine. Some have had some wear and tear such as worn/stained carpets, worn furniture, bumps on the walls, and nonoperational items such as lights. Some have had missing items. A couple had a small bit of left over food in the kitchen.

I did have two issues that needed special attention that was not addressed in an appropriate manner. Both were at BWV.

The first one was a large smear of diarrhea on the lower side of the toilet. I am usually not a germ-o-phobe, but that gave me the willies! I did not want to get sick on vacation with some gastrointestinal thing from a previous guest. I found it at check-in and called housekeeping to ask them to come back up and clean the bathroom. I was assured it would happen so we went into Epcot. We came back past midnight and it was still there. I was too tired to nag them to come up that night so we went to sleep and avoided the poop smear. I called to the front desk in the next morning and told them about the bathroom and how housekeeping never came up to clean. I was assured again that it would be cleaned. We returned to our room in the late afternoon and it was still there. Now I was mad. I marched down to the front desk and demanded to see the manager. The housekeeping manager eventually came up to clean it herself.

The second one was when our key card lock on our door stopped working. We returned from a day at the parks and had to wait 45 minutes for someone to be sent up to let us into the room. After that we waited hours (yup, hours) for someone else to come up and replace the battery in the lock. In the meantime one of us has to be in the room at all times because we would otherwise be locked out. My DH waited while my DD and I swam and it was still not fixed by the time we got back. I had to eventually go to the front desk and speak to a manager in person to get someone up to fix our door.

In both instances a timely response would have made them just little blips in my vacation radar.

 

[dianeschlicht]

I have been a DVC member for 12 years and probably stayed in close to two dozen villas. Most of them have been perfectly fine. Some have had some wear and tear such as worn/stained carpets, worn furniture, bumps on the walls, and nonoperational items such as lights. Some have had missing items. A couple had a small bit of left over food in the kitchen.

I did have two issues that needed special attention that was not addressed in an appropriate manner. Both were at BWV.

The first one was a large smear of diarrhea on the lower side of the toilet. I am usually not a germ-o-phobe, but that gave me the willies! I did not want to get sick on vacation with some gastrointestinal thing from a previous guest. I found it at check-in and called housekeeping to ask them to come back up and clean the bathroom. I was assured it would happen so we went into Epcot. We came back past midnight and it was still there. I was too tired to nag them to come up that night so we went to sleep and avoided the poop smear. I called to the front desk in the next morning and told them about the bathroom and how housekeeping never came up to clean. I was assured again that it would be cleaned. We returned to our room in the late afternoon and it was still there. Now I was mad. I marched down to the front desk and demanded to see the manager. The housekeeping manager eventually came up to clean it herself.

The second one was when our key card lock on our door stopped working. We returned from a day at the parks and had to wait 45 minutes for someone to be sent up to let us into the room. After that we waited hours (yup, hours) for someone else to come up and replace the battery in the lock. In the meantime one of us has to be in the room at all times because we would otherwise be locked out. My DH waited while my DD and I swam and it was still not fixed by the time we got back. I had to eventually go to the front desk and speak to a manager in person to get someone up to fix our door.

In both instances a timely response would have made them just little blips in my vacation radar.

I remember hearing about your incident with the poop in the bathroom. That is totally inexcuseable. Doesn't it make you wonder what kind of conditions the housekeepers themselves live in? I always wonder how someone misses something like that!

 

[dianeschlicht]

I'm not sure I believe some of these results in this last one. The results from the other 3 don't seem to fit with this one. Interesting. Maybe the unhappy folks only voted in this one????

 

[dianeschlicht]

The one on this poll that is concerning me is that 40% have had items missing from their unit. That is definitely a problem with housekeeping not checking.

 

[Granny]

The one on this poll that is concerning me is that 40% have had items missing from their unit. That is definitely a problem with housekeeping not checking.

Also a problem with members and other guests taking things.

 

[dianeschlicht]

Also a problem with members and other guests taking things.

Agreed, but if housekeeping was reporting it, it would be easier for DVC to "charge" the correct people for the loss. I doubt they do that now, but they SHOULD.

 

[robinb]

Agreed, but if housekeeping was reporting it, it would be easier for DVC to "charge" the correct people for the loss. I doubt they do that now, but they SHOULD.

The problem with charging people isthat done people would be charged incorrectly. Then we would have to tray our dvc villas like a rental car and take a spin around the villa looking for missing items and damage so receive be charged.

 

[crisi]

Yep, I wouldn't notice if half the kitchen were missing, we don't use it. I'll notice ice trays, glasses, bowls, plates, coffee mugs, silverware (and only four of each of those) and the frying pan. I wouldn't notice a missing pot, cake pan, cookie sheets, casserole dishes, potholders, etc. We don't use them.

 

[BeccaG]

Have had underwear left on side of washing machine in BLT.

ALWAYS seem to have hair on floor in every bathroom. Also, the drawers in the master bath always seem to be gross.

Have had dirty kleenex and food under the pull out sofa bed in BCV. The sofa bed has also had dirty linens left on. Also, jam all over the table and cushions of the banquet.

The only DVC units that have been satisfactory for me are at Hilton Head.

I think people who are happy are ones usually staying in a studio. The larger units have more to clean and more opportunity for sloppy work.

Don't know why housekeeping can't learn to "clean with their eyes". It should at least look clean.

Wow....to be honest if I found this much stuff I would start thinking of selling.....This would be unacceptable in my book. Would Disney tolerate this kind of work from their housekeeping staff in a regular two bedroom at a different hotel? I'm guessing not. I know I should be careful what I ask for, but maybe we need to pay some more MFs to make sure the crews can get the villas cleaned.....

 

[Monorail Purple&Gold]

I suppose the only real negative experience we've had in the 10 DVC trips/rooms we've stayed in was at VWL the one time we stayed there.

The mini-fridge in the studio was not turned on (as in the cold was missing though plugged in) upon arrival...and to our dismay the milk for our youngin's was lost because we didn't realize until day 2 this was the case. I guess I should have noticed when I put the milk in but plenty going through the mind on check in day with those parks within minutes!!!

Minor inconvenience, but still a head-scratcher as to why the thing was not set right when we checked in. Otherwise we have been satisfied with the state of rooms upon our arrival thus far.

 

[crisi]

I suppose the only real negative experience we've had in the 10 DVC trips/rooms we've stayed in was at VWL the one time we stayed there.

The mini-fridge in the studio was not turned on (as in the cold was missing though plugged in) upon arrival...and to our dismay the milk for our youngin's was lost because we didn't realize until day 2 this was the case. I guess I should have noticed when I put the milk in but plenty going through the mind on check in day with those parks within minutes!!!

Minor inconvenience, but still a head-scratcher as to why the thing was not set right when we checked in. Otherwise we have been satisfied with the state of rooms upon our arrival thus far.

The mini fridge in a hotel is seldom plugged in when I arrive (I travel for business). They pull a lot of electricity if they aren't used. Always check the mini fridge.

Also, we've found the burners in the stove unplugged (I'd imagine for safety reasons? Maybe for cleaning?) in a two bedroom on a few occasions.

 

[dopeygirl76]

I marked the things were missing and I have to add that I have only once asked to have things replaced - we were missing all three remote controls in our 2 BDR at BCV this past Dec so I am not complaining. But there are discrepencies between the villas esp OKW - which we LOVE - and maybe becuase it is older.

 

[dianeschlicht]

I marked the things were missing and I have to add that I have only once asked to have things replaced - we were missing all three remote controls in our 2 BDR at BCV this past Dec so I am not complaining. But there are discrepencies between the villas esp OKW - which we LOVE - and maybe becuase it is older.

I think you do need to complain when you find something missing. How else are they going to know about it if the housekeepers aren't tracking it?

What do you mean about discrepencies at OKW? The villas there should all contain the same items. Those items have changed over the years though. For instance, we used to always get placemats and cloth napkins, but no more. Also, they no longer have hand mixers in the units, but they are available if you ask for one.

 

[lmshaggard]

We seem to have the biggest issue with missing pack-n-plays! Part of the reason we love DVC is that they are in the rooms (or so they say). Out of the last 10 stays, we have only had a pack-n-play twice I wouldn't mind so much if it wouldn't take several hours and several phone calls to get one - and of course always at the end of the day when everyone is more than ready for bed! I wish they would take an inventory and charge the correct person for the missing items vs having to add it to the budget and increase our dues - we may be paying for things being broken/taken during non DVC stays

 

[dianeschlicht]

We seem to have the biggest issue with missing pack-n-plays! Part of the reason we love DVC is that they are in the rooms (or so they say). Out of the last 10 stays, we have only had a pack-n-play twice I wouldn't mind so much if it wouldn't take several hours and several phone calls to get one - and of course always at the end of the day when everyone is more than ready for bed! I wish they would take an inventory and charge the correct person for the missing items vs having to add it to the budget and increase our dues - we may be paying for things being broken/taken during non DVC stays

Which resort are you staying at??? We have never failed to have one in the closet at OKW, and that's with over 30 stays there.