Housekeeping at OKW

[JudithM]

We spent five nights last week in a one-bedroom unit in building 18 last week. I really like the u-shaped buildings!

Anyway I got to practice what I am always preaching here - if you have a problem, call someone while you are at the resort. Don't come home & complain without having talked to someone. Also, it is important for members (& guests) to let CMs know what is not right, what needs to be fixed, etc. No one group (housekeeping, engineering, members) can do it all themselves.

We had a variety of housekeeping issues that were what I called "lack of attention to detail." One or two items I could live with & correct myself, but after awhile the first day & night, I decided someone needed to know about the "lack of attention to detail."

I left a message (about midnight) on the voice mail for the new Housekeeping Manager at OKW. He called me back very promptly the next morning. He listened attentively to me, & within two hours everything was taken care of & fixed. A housekeeper was sent (not the one who cleaned our room initially) who was ready to clean anything & everything for me. Later a housekeeping supervisor came by to be sure everything was done. An engineering CM came by to fix something, too.

I talked to the new Housekeeping Manager about members & their expectations - we can be a fussy group (but rightly so!). He is new to DVC, but with lots of experience at WDW resorts.

All in all the service was prompt & everything was done. THANK YOU!

 

[pumpkinboy]

Well done JudithM! Actually, on our most recent trip, housekeeping at BWV was a shining beacon of quality, so much so that I specifically mentioned the name of the housekeeping person who took care of our room in the follow-up survey they sent, and will be mentioning her in our letter to management.

But talking to housekeeping and letting them knwo when things are not up to our expectations is the right strategy here, and the best way to keep up standards, and protect our beloved DVC.

 

[DBBN]

Anyway I got to practice what I am always preaching here - if you have a problem, call someone while you are at the resort. Don't come home & complain without having talked to someone. Also, it is important for members (& guests) to let CMs know what is not right, what needs to be fixed, etc. No one group (housekeeping, engineering, members) can do it all themselves.

Thanks JudithM for taking the time to make things right. We do the same thing. Our home resort is OKW and we've always receive prompt service from housekeeping and maintenance whenever we bring issues to their attention.