That's horrible, but I don't think it is unusual for the way Citi does business. Our mortgage is with Chase, and we have a 15 day grace before the late fee even kicks in. My mom's is with Citi, and she's gotten collection calls as soon as 2 days after the payment due date, when she was still within the due date, and her one and only experience in getting a month behind (when the house burned down over Thanksgiving and she used Dec. mortgage money to put Christmas back together while waiting for the insurance to pay out) was such a PITA that she's looking at options for refinancing as soon as she gets the house rebuilt. Even if I hadn't already sworn off using any of the bailout banks, her experiences with Citi would keep me away from doing business with them.