My dealings with the Raddison from a previous post:
I've stayed at the Radisson twice - once in Oct 08 and the second in May 09. The first time there was no problems at all.
Now for the second time. We had booked the 10:00 shuttle hoping to get to the port early to try for an upgrade (but this really is not needed unless you are going into the "fancy" rooms). We actually arrived at the port at
12:15
After all that time, not once did anyone in the hotel management come out and explain what was happening - even though it was obvious. They first loaded the shuttle to the Carnival cruise line (this was about 10:15). Then the next shuttle (they have 2) was sent back to the Carnival cruise line with only 2 people aboard (this was about 10:40)
. The next shuttle took people who had signed up after we did - I know because the front desk said we were the 2nd family to sign up for the shuttle. The next shuttle then finally showed up and it was a nightmare. By now they had the 10:00 people standing outside, the 10:30 people standing outside, the 11:00 people standing outside, and the 11:30 people standing outside. People were calling cabs and trying everything they could do to get to the port. By the way, the taxi ride was over $20 from what I was told. No explanation or anything.
I could live with some small mistakes -even though they have been doing this for years and should be good at this. Now for the way home. We got off the boat before 7:30 and there was a line already at stand 1. We waited there for well over an hour while we saw the Radisson shuttle pass by use 3 times on the way to the Carnival cruise line. The last time they stopped and picked up 3 people. After close to 1 and a half hours, they finally decided to pick up the Disney boat. Unfortunately there was a family that decided they were more inportant than everyone else and jumped the line to get in before everyone else. I fully blame this on the ignorant people and the porter who takes the luggage of anyone they bring up and put it right on the curb in front of everyone.
All in all, I spent more time waiting in line for the Radisson shuttle than riding rides at the parks. I waited almost as long as the drive from GA to FL. A very bad experience both ways. I wrote the managers at the Radisson and got back a form letter saying we'll look into it. That has been almost 2 months ago and not a word or apology since.
Needless to say, I will no longer be giving my hard earned money to the Radisson at the Port. Even though things can and do go wrong, to ignore a customer complaint is the worst thing you can do. The bad thing is I really liked that hotel.
Arrival time at the port:
Line waiting to get back to the hotel:
And if you are interested in the entire thread, look here:
http://www.disboards.com/showthread.php?t=2248331&highlight=radisson
I'm wondering if there is a hotel convient to port that helps with the parking situation. For example, is there a hotel that will allow up to park the car for the week and get a shuttle or taxi to port for less than the cost of parking at the port? Thanks for any info.
