Hotel FOTL Perk same as Express Plus Pass?

[bubba's mom]

You flashed em!

and you will too

If every attendant followed the rules, there would be no issue. It isn't about pleasing the crowd but doing what is supposed to be done.

No need to try and please everybody. You only need to enforce the rules and policies of management.


EDIT> Damo beat me to the punch with the common sense response.

I absolutely agree with both these statements. If the passes are marked/indicated "once each attraction", if they have a problem with that, simply point it out and direct them to GS...period.... (keep security on 'speed dial' tho )

 

[reelmom]

So the free Express pass don't exist anymore? I was just reading a 2008 guidebook(it was actually for Disney but had a UO section) and it mentioned that these were still there.

 

[damo]

So the free Express pass don't exist anymore? I was just reading a 2008 guidebook(it was actually for Disney but had a UO section) and it mentioned that these were still there.

Free express passes only exist if you are staying onsite. Then your room key serves as your unlimited express pass.

 

[goofy!]

As Ride Attendants, it is hard to please both crowds. If you mark the expres passes, you get the "what is that for? they didn't tell us that when we bought them." or "Hulk didn't mark them!" So now, the EPP users are now pissed off. It makes the Hotel people happier because now their Express line is empty.

Other way around, if we don't mark express, it makes the EPP happy, and the Hotel people mad.

EDIT: I personally think that the Express Plus system should be done away with, and JUST have the hotel keys. But I'm not a fan of any sort of skip the line system.

Correct me if I am wrong, but doesn't Universal have engineers that have designed models to keep queue traffic at it's optimum during different attendance levels? And aren't these models designed with the idea that the express pass only allows 1 ride per attraction? And that these results also determine how many express passes should be sold on a particular day?

So, by trying to appease people who are blatantly cheating, you are not only ticking off the people playing fair and paying a premium for the privilege of multiple rides, you are also undermining Universal's attempt to keep queue levels at their optimum.

I have to agree with the others that you really need to follow the rules. Can't you call a supervisor or send them to guest services if they give you too much grief?

 

[Timmy Boy]

Ok sheesh I'm sorry. I will now never try and make it personal and will abide by all the rules. You come up to me on my ride, asking to go up express, I will say no. Even if you've had a horrible day, and trying to get my sympathy, I willl say no. As a matter of fact, I will never show any sympathy whatsoever to anyone anymore.

EDIT: So you know all you attackers, for getting on my tail and telling me that I am a horrible person and hate every cell in my body, When it's the busy season, I DO mark express. There.

EDIT: I realize now that I am not allowed to make any mistakes in life. Apparently when I make a mistake (allowing a couple express through without marking) people turn into the most horrible people you will ever meet. You know, YOU make mistakes too. Yes, you do. I know you think you don't but you do. It's a shame that I have to be nice about it, and say "Oh it's ok" but when I make a mistake, nope it's the end of the world for me. I try to be perfect in what I say and do, to avoid the flames and the hatred. Thanks.

 

[damo]

Wow Timmy, did you have a bad day?

I don't get the "hatred" thing.

It is one thing to give someone a free express on a special occasion or circumstance, but to be doing it on a regular basis is wrong.

 

[inkkognito]

Timmy, even tho' I fully believe that all Ride Attendants should always mark the purchased EPs at every ride, you still have my sympathy because I've seen the grief given to y'all way too many times. We have Premier Passes so we have lots of experience in the Express Lines and have heard attendants who are doing their job taken to task too often to count. I always compliment them when they stick to their guns with rude guests who expect special treatment. Better yet are the ones who try to pass off a regular pass as a Premier, which I've also seen multiple times. Actually I enjoy that because I whip out mine and say, "Uh, this is what a REAL Premier looks like and yours ain't it!" which never fails to make them shut up and go away.

 

[reelmom]

Free express passes only exist if you are staying onsite. Then your room key serves as your unlimited express pass.

Thanks, I was wondering. It mentioned the free pass with your room key, the paid express pass and the free express pass similar to Disney's Fastpass. Maybe the book went into print before Universal eliminated the free express pass system. Thanks again.

 

[damo]

Thanks, I was wondering. It mentioned the free pass with your room key, the paid express pass and the free express pass similar to Disney's Fastpass. Maybe the book went into print before Universal eliminated the free express pass system. Thanks again.

Sometimes those books just don't do their homework. The free express pass has been gone for a few years now. It is disappointing that the guide books mislead people like that.

 

[bubba's mom]

Sometimes those books just don't do their homework. The free express pass has been gone for a few years now. It is disappointing that the guide books mislead people like that.

Nobody should be reading a Disney book if they are planning on visiting Universal....

IF YOU ARE VISITING UNIVERSAL, BUY KELLY MONAGHAN'S BOOK UNIVERSAL ORLANDO .... IT IS TO UNIVERSAL WHAT UOG IS TO WDW!!!

 

[bubba's mom]

Ok sheesh I'm sorry. I will now never try and make it personal and will abide by all the rules. You come up to me on my ride, asking to go up express, I will say no. Even if you've had a horrible day, and trying to get my sympathy, I willl say no. As a matter of fact, I will never show any sympathy whatsoever to anyone anymore.

Good.... that is what you should be doing.... saying 'no' and marking express passes

EDIT: So you know all you attackers, for getting on my tail and telling me that I am a horrible person and hate every cell in my body, When it's the busy season, I DO mark express. There.

EDIT: I realize now that I am not allowed to make any mistakes in life. Apparently when I make a mistake (allowing a couple express through without marking) people turn into the most horrible people you will ever meet. You know, YOU make mistakes too. Yes, you do. I know you think you don't but you do. It's a shame that I have to be nice about it, and say "Oh it's ok" but when I make a mistake, nope it's the end of the world for me. I try to be perfect in what I say and do, to avoid the flames and the hatred. Thanks.

Tim...nobody is saying you are a "horrible person" and we "hate every cell" in your body..... We are simply saying that we are paying a LOT MORE money for the unlimited EP and if all the TM's didn't abide by the once per ride rule for the EPP, how fair is that?? If the people who are giving you grief don't like the rulz, tell them you don't MAKE the rulz, you just enforce them (just like I'm sure THEY do at THEIR job back home)...again, if they don't like it, send them to management.... (especially if it's stated ON the EPP....cripes people... ....) Tim....put yourself in OUR shoes.... if you paid over $200/nite for a room for that privledge and saw others abusing the system, how would you feel?? Just look at it from the 'honest' patrons point of view...that's all...no hatred going on

 

[bubba's mom]

Better yet are the ones who try to pass off a regular pass as a Premier, which I've also seen multiple times. Actually I enjoy that because I whip out mine and say, "Uh, this is what a REAL Premier looks like and yours ain't it!" which never fails to make them shut up and go away.

oh what I wouldn't give to see THAT!!!!

 

[AlexandNessa]

Correct me if I am wrong, but doesn't Universal have engineers that have designed models to keep queue traffic at it's optimum during different attendance levels? And aren't these models designed with the idea that the express pass only allows 1 ride per attraction? And that these results also determine how many express passes should be sold on a particular day?

So, by trying to appease people who are blatantly cheating, you are not only ticking off the people playing fair and paying a premium for the privilege of multiple rides, you are also undermining Universal's attempt to keep queue levels at their optimum.

Why am I having flashbacks to my Traffic & Queuing Theory days?! My personal PTSD: calculating Erlangs!

 

[wwessing]

So the free Express pass don't exist anymore? I was just reading a 2008 guidebook(it was actually for Disney but had a UO section) and it mentioned that these were still there.

Shows how long it's been since those writers of Disney guide books have bothered to visit or complete actual research

You should get the REAL universal guide. . . .it is called Universal Orlando the Ultimate Guide to the Ultimate Theme Park Adventure by Kelly Monahan. There is a 2008 version. . .and I can guarantee the information is as current and actual as you will get. Your local bookstore probably has it or you can get it online at www.intrepidtraveler.com.

Edit: guess I should've read through the entire thread before posting. . . homies took care of this.

 

[the Dark Marauder]

Tim...nobody is saying you are a "horrible person" and we "hate every cell" in your body..... We are simply saying that we are paying a LOT MORE money for the unlimited EP and if all the TM's didn't abide by the once per ride rule for the EPP, how fair is that?? If the people who are giving you grief don't like the rulz, tell them you don't MAKE the rulz, you just enforce them (just like I'm sure THEY do at THEIR job back home)...again, if they don't like it, send them to management.... (especially if it's stated ON the EPP....cripes people... ....) Tim....put yourself in OUR shoes.... if you paid over $200/nite for a room for that privledge and saw others abusing the system, how would you feel?? Just look at it from the 'honest' patrons point of view...that's all...no hatred going on

I always got flak from guests when I followed procedure. It's not *my* fault someone else or multiple people didn't do their job right. The only time it's bad is when management does get called and they favor the guest and break procedure, making *you* look like the fool. That =

 

[CPanther95]

That sucks, especially if the guest was a real ******* to you - but that's management's priviledge.

But if the manager has any sense at all, he/she'll appreciate the fact that you were just doing your job as directed. A major concern of any manager, in any industry, is making sure those employees for which they are responsible are going by the book when their back is turned. Going by the book means fewer headaches for management, because if there is a problem, it's a problem with "the book".

... and if it's any consolation, you would only "look like a fool" in the eyes of the moron trying to get you to break procedure, and who cares what they think. Everyone else seeing what is happening knows who the fool really is.

[EDIT] This situation reminds me of situations that happen all the time while driving. People think they are trying to be nice actually screwing over even greater numbers of people. Just last night when my wife and I were out, we were on a four lane (2 each way) 45 mph road in a busy part of the city. There was a car in an oncoming left turn lane waiting to cut across both of our lanes. There's a red light for us in about a block, so when traffic stops, people generally leave a gap for someone to cross through. However, a person in our lane a couple cars ahead decided to "be nice" and come to a complete stop to try and let this guy make his left turn in front of us. Only problem is the right lane continued to flow so he couldn't cross anyway. So we've got a line of about 20 cars all stopped in the left lane for the entire green light while cars in the right lane are zipping by and everyone is trying to get from our lane into the right lane to continue on. I'm an extremely courteous driver. But you also have to have some common sense. I'll put myself out in order to help someone else, but deciding to screw over 20 people in order for me to help 1 other person out isn't going to give you any pat on the back from Karma - in fact it is actually quite selfish. What takes the cake is when the light turned red and traffic started to fill in (including the left lane in front of the "nice" guy) the same idiot trying to be "nice" then pulled ahead and ended up blocking the passage of the guy trying to turn.

Obviously, this isn't an exact parallel, but the point is if you want to be "nice", make sure that your actions take into account all those affected, not just the moron in front of you trying to buck the system - and getting you to help him do it. Consider the vast majority who typically expect only what they are supposed to get.

 

[bubba's mom]

That sucks, especially if the guest was a real ******* to you - but that's management's priviledge.

But if the manager has any sense at all, he/she'll appreciate the fact that you were just doing your job as directed. A major concern of any manager, in any industry, is making sure those employees for which they are responsible are going by the book when their back is turned. Going by the book means fewer headaches for management, because if there is a problem, it's a problem with "the book".

... and if it's any consolation, you would only "look like a fool" in the eyes of the moron trying to get you to break procedure, and who cares what they think. Everyone else seeing what is happening knows who the fool really is.

Consider the vast majority who typically expect only what they are supposed to get.

I agree and therein lies the problem...the management making the customer happy.... so, what should happen, is the next customer complain. I know I would if this was happening in front of me. Management has to make the customer happy (after all, it's their money)....however the "book" was written for a reason.... 9 times out 10 mgmt will defend the customer (even if they are in the wrong) and THAT is the problem. If the EPP states on it that it's 1x per ride, there is NO excuse for mgmnt to defend customer....period. Do you argue with the cashier at the grocery store when you try to use an expired coupon and she won't let you? Rules are there for a reason, and i think until we can get mgmnt on the 'side' of the TM's, it's going to be a problem.... The TM is just the middle man doing their job...like they were hired to do.

 

[ky07]

I agree and therein lies the problem...the management making the customer happy.... so, what should happen, is the next customer complain. I know I would if this was happening in front of me. Management has to make the customer happy (after all, it's their money)....however the "book" was written for a reason.... 9 times out 10 mgmt will defend the customer (even if they are in the wrong) and THAT is the problem. If the EPP states on it that it's 1x per ride, there is NO excuse for mgmnt to defend customer....period. Do you argue with the cashier at the grocery store when you try to use an expired coupon and she won't let you? Rules are there for a reason, and i think until we can get mgmnt on the 'side' of the TM's, it's going to be a problem.... The TM is just the middle man doing their job...like they were hired to do.

Your right and hate to see a TM done that way and know how they feel cause use to hate when I worked as an asstaint manager and had to tell a customer no cause either they were using something expired or trying to cut other customers out of something and then they want to see the main manager and he gives into them and makes you look like some kind of an idiot and other customers start screaming at ya saying its not right .