MyBoysMommy
Mouseketeer
- Joined
- Aug 27, 2003
- Messages
- 84
Aye, what a horror!
Reader's Digest version:
We got up there around 10am on Friday and checked in. Everything went smoothly there, except the cast member forgot to give me the card to call to find out our room numbers later. We spent the whole day in the Magic Kingdom and then went to Chef Mickey's for dinner. The 4 kids with us (niece 4, niece 2, ds 4 and ds 1) are all used to naps and didn't get one that day so they were exhausted by the time we got back to the hotel. The check in and guest services lines were both packed so dh decided to use the phones to call the front desk for our room numbers. They put him on hold for 15 minutes to give him the #'s and then another 15 minutes to tell him which rooms the cribs were in. We had 3 rooms and 2 cribs. There were 11 of us total, and at that point, we were all tired and crabby and stressed out. So finally, dh tells us to go to the parking lot of the 70's building and wait for him to bring the car around so we could get our luggage. We waited in the lot for 20 minutes in the cold (40 degrees that night) and he never showed. I finally found him wandering around the building with the bowling pins on it. He said that the cast member he talked to on the phone said it was the bowling pin building. UGH!! FINALLY, we get into the rooms and NO CRIBS!! It took them almost a half an hour to finally bring them. Also, when I made the reservation and when I checked in, I was told that they were leaving a birthday surprise in the room for my son who was celebrating his 4th birthday on the 27th. I made the mistake of telling him this and when we got the room....NOTHING! He was so dissappointed....I called the front desk and they brought up the balloons and a card, but at this point he was just too tired to care
So, we did not have a good check in experience and I'd like to express my concerns, but I'm not sure who to call/email. The last time I emailed Walt Disney with a complaint, it took almost a month for me to hear anything back from them. Anybody know who I should talk to?
Reader's Digest version:
We got up there around 10am on Friday and checked in. Everything went smoothly there, except the cast member forgot to give me the card to call to find out our room numbers later. We spent the whole day in the Magic Kingdom and then went to Chef Mickey's for dinner. The 4 kids with us (niece 4, niece 2, ds 4 and ds 1) are all used to naps and didn't get one that day so they were exhausted by the time we got back to the hotel. The check in and guest services lines were both packed so dh decided to use the phones to call the front desk for our room numbers. They put him on hold for 15 minutes to give him the #'s and then another 15 minutes to tell him which rooms the cribs were in. We had 3 rooms and 2 cribs. There were 11 of us total, and at that point, we were all tired and crabby and stressed out. So finally, dh tells us to go to the parking lot of the 70's building and wait for him to bring the car around so we could get our luggage. We waited in the lot for 20 minutes in the cold (40 degrees that night) and he never showed. I finally found him wandering around the building with the bowling pins on it. He said that the cast member he talked to on the phone said it was the bowling pin building. UGH!! FINALLY, we get into the rooms and NO CRIBS!! It took them almost a half an hour to finally bring them. Also, when I made the reservation and when I checked in, I was told that they were leaving a birthday surprise in the room for my son who was celebrating his 4th birthday on the 27th. I made the mistake of telling him this and when we got the room....NOTHING! He was so dissappointed....I called the front desk and they brought up the balloons and a card, but at this point he was just too tired to care
So, we did not have a good check in experience and I'd like to express my concerns, but I'm not sure who to call/email. The last time I emailed Walt Disney with a complaint, it took almost a month for me to hear anything back from them. Anybody know who I should talk to?
