Last summer, while at ASMu, our neighbor started to yell and curse in the middle of the night. It was a woman. I thought they were having a fight next door...but I could hear one woman yelling and cursing and another woman trying to calm her down and asking her to be quiet.
After about 20 mins of ranting and cursing from her (lots of use of the F word coming from next door), I called the front desk and asked them to call that room and ask them to stop. I never heard their phone ring.
I fell back to sleep, but heard the yelling off and on .....and at another point (still in the middle of the night), the yelling and cursing escalated. This time, it woke my daughter...who was afraid.
Again, I called the front desk and was assured that a manager would call me back. The manager never called.
After waiting and hearing the yelling and cursing for about 15 minutes, I got fed up and called next door. I was really upset because my daughter was now sitting up in her bed and listening to this abusive language and was afraid - and there was nothing I could do to stop it.... I mean, here we were at Disney World and it's like a Jerry Springer show - and we're in it!
The calm woman answered and told me that they had bed bugs and that her teenaged niece also had some kind of issue (I forget what it was, so I won't name anything -- but it was a mental health related thing)...and that her niece was absolutely covered in bug bites from the bed she had been sleeping in - and was now freaking out about it. She said that they had been calling the front desk and asking to be moved to another room, but were not being cared for. She invited me to come next door to see her niece's condition - "you should come see her, she is covered in these bites!". I declined. She apologized profusely and told me that they were planning to depart in the morning, so I wouldn't be bothered any more.
At that point, I felt badly for my neighbors - and was upset that the resort was not caring for them, and was also not caring for me (I still hadn't received a call back and nobody had called or gone to my neighbors room after my call that there was yelling and cursing in the middle of the night). I would have expected a knock on their door from security - but, nothing. This went on for at least 2.5 hrs.
When morning came, I was exhausted. I called the front desk and spoke with a manager this time. I told her that my neighbor was yelling because of being bitten by bed bugs and nobody taking care of it - which resulted in my being up all night and my daughter being afraid - and now we are exhausted and we're supposed to get up and go enjoy the parks? She apologized and offered me a $50 credit toward my bill and to move my room - and she was very nice about it. I explained that my neighbor was leaving, so I didn't want to move...but I hoped they'd take care of the bugs.
The bugs were one issue - but for me, if my neighbors and ranting and raving in the middle of the night, I expect security to take care of that for me. In this case, it was just a teen girl and her aunt...but what if it had been an out-of-control person or someone being harmed next door? And for ME to have to call them to say "hi, I hear you cussing and carrying on over there - this is your neighbor - cut it out!" is puting me in a potentially dangerous situation.
I have been in other hotels (non-Disney) where I have had trouble with rowdy neighbors and have had to call the front desk - and security has ALWAYS been right on top of it. I just don't see why, after 2 phone calls to the desk, nothing was done.
For the cost of that room, I guess $50 was a fair credit. Had I been in a $250/nt room, it would not have been. Also, to me, it was more important that the issues be taken care of than to have $50 given....guest health, guest safety and guest comfort were all being compromised - and nobody batted an eye.
thumbsup2:, by the way). This would have been impossible if they had waited until they got home and written to Disney instead.
, and the next morning I recieved a call to say that they had comped my account with one nights rate ($279) 
We complained to the front desk and the manager on duty several times during our stay and I swear it just got worse. We again complained when we checked out and they noted it on our account. 
It took a while, but someone did call me back, and was very concerned about what had happened. We had a 30 minute phone discussion. Very nice woman. She didn't want us to feel like Disney wasn't living up to their standards so she offered us 2 free nights at any one of their moderate resorts. 
We were very happy (and surprised) with that outcome.
So by this point DH is getting rather noticeably irritated when he calls about the problem. A few minutes later, a manager calls. DH repeats the problem.
)
