Honeymoon from H*** Update!

[dcibrando]

Most of you won't believe this... but I received a call last week from the Executive Offices of Walt Disney World about my email and it has been viewed by many including the general manager at the beach club villa resort.

They have decided to refund our unused dining plan ($173.26) and offer us 2 free nights at any DVC resort on our next trip whenever that may be.

They were very sympathetic and wanted us to be able to finish out our honeymoon on a good note, give DVC another chance, and be return guests time and time again.

I talked to them for awhile and explained to them if I had to do it all over again, I would definitely call the front desk to have them take care of these things right away but they were glad to hear my comments as sometimes they don't know many of these things unless we speak up

This REALLY surprised me as I was NOT looking for anything at all out of this.. and I told them that but they insisted on this. This just goes to show you Disney is still focused on making sure everyone is happy and having the best vacation ever at the happiest place on earth!

 

[conciergekelly]

Gotta love Disney! Glad to hear all worked out well.

 

[NYMomof4]

I read about your honeymoon and I really think that you both deserve another chance at it! Have a great time

 

[Doug Wolfe]

Glad to hear you got positive results. Kind of makes you wonder if they aren't peaking at these boards.

Book your next trip and have the romantic trip you were hoping for!

 

[bpmorley]

I must have missed the story about your honeymoon, but I'm glad that it all worked out. We had a trip from hell in 04 and Disney did alot for us too.

 

[newfamilyman]

I read your original report but didn't get to comment because the thread was closed by then. I thought those posters who attacked you were extremely harsh and out-of-line. It is certainly not too much to expect excellent customer service, and you did not come off to me as either unreasonable or entitled. I'm glad that you received a good outcome.

 

[JimFitz]

Have fun. Stay out of BCV, the beds squeek!!

 

[MrsG]

Disney is one classy act! I'm sure your next stay will be wonderful. Enjoy!

 

[nicky mouse]

That's awesome! I hope you have a better experience next time.

 

[Lexxiefern]

That's great news! It is horrible getting sick on a trip, never mind your honeymoon. Enjoy your next trip! Will you try a different hotel?

 

[MinMouse]

Hope you have the chance to take advantage of those free nights soon!

 

[CRSNDSNY]

Great!
I hope your next trip is a better one!