First time we stayed there it was wonderful. Second time, we should have heeded that "Help Wanted" note on the sign. There was blood on the shower wall, the coffee pot still had coffee, and the pillow cases still held hair. We thought we were done with Disney and moved out..we returned at 11 that evening to Allstars (even though Dis was packed, after we explained the situation, they fit us ck in..I had a broken foot, and mentioned that and they gave us a wonderful room near the foodcourt..better than we left that morning), after waiting some time for either a new room or housekeeping. I had posted about the experience when it happened (I think it was Jan 2001) Things could have changed, but we won't go back.