In a place like the GF you would think the maid service would notify the management about the sofa and it would be cleaned to look like new. If it fails to look so it should be immediately replaced. Pete is demanding but grumpy is the wrong word. He was angry and had every right to be especially that he was with his 88 yr old mother. To be given problems and attitude and be with an aged person is intolerable and really inexcusable no matter where you are or what you are paying.