Hey, did I miss something?

[Stinson]

My daughter and sister-in-law returned today from 5 days at OKW and BWV. Before they left for Disney World, I printed out all the DVC discounts from the DVC members-only web page. They each have DVC membership cards. However, while they were at Disney World, with one exception, they were repeatedly denied a DVC discount. Each time they requested the DVC discount and presented their membership card, they were told that Disney no longer offers discounts to DVC members. I asked if there might have been some confusion with the now expired Disney Club, but my sister-in-law said she was very clear with the vendors that she was asking for the Disney Vacation Club discount and not the Disney Club discount. Is this something new? When I was at Disney World in 2003, I had no difficulty receiving the DVC discount.

 

[Poorman]

When she checked in they gave her a packet,as usual, the discounts should be listed there. I was there in January and I got discounts at the restaurants. Don't know if they stopped them since.

 

[wdwstar]

where did they try to get the discounts, just wondering?

 

[Stinson]

I believe it was during lunch at Les Chefs de France and also at the gift shop at the Rainforest Cafe. I can't recall the other places that turned them down, but will ask and report back. They did, however, receive a discount at a restaurant in the Japan Pavilion in Epcot.

 

[wdwstar]

hmmmm very interesting, because i do recall we get a discount at france and im not sure about rainforest cafe, i would say not the one downtown/market place, i know that AP holders get a discount at all the epcot country restaurants and rainforest cafe AK only.
and i know you cant get discounts on holidays

 

[rocketriter]

It doesn't really matter what was in the check-in packet. If the DVC web site says a certain discount is currently in force, then truth-in-advertising law requires that it be observed. Sounds like a swift and clear complaint is in order.

 

[Regina]

That's odd. I got the Rainforest merchandise discount when we were there in January.

 

[DebbieB]

When you check-in, you get a little booklet called "member perks". I would keep that handy during your visit.

 

[Chuck S]

Originally posted by rocketriter
It doesn't really matter what was in the check-in packet. If the DVC web site says a certain discount is currently in force, then truth-in-advertising law requires that it be observed. Sounds like a swift and clear complaint is in order.

Hence the tagline on the website:

All offers are subject to availability and change without notice.

However, I've never had them deny a discount that was shown.

 

[Connears]

We received the discounts at Swan/Solphin restaurants with no problem in January. I would have asked to speak to a supervisor.
Connears

 

[rocketriter]

Hence the tagline on the website: All offers are subject to availability and change without notice.

I checked with my lawyer on this one. As I thought, the tagline does NOT give Disney immunity from truth-in-advertising law. If it did, any advertisement could carry this tag and have no responsibility to reflect the truth at all.

Yes, DVC does have the ability to change these offers whenever they wish. But since the web site is one of their most important means of communicating these offers, then they must use the web site to communicate any changes as well, and they must do so in a timely manner. Otherwise they are required to honor their published offers.

Bottom line: carry a currently-dated print-out of the web site or the check-in packet info with you. If a CM denies you a discount that's listed in either place, show it to the CM. If you're stonewalled, politely hold your ground and ask to speak to a manager. In the unlikely event that this fails, complain to DVC customer service within the next day or two, include your receipt, and ask for an appropriate refund. There's no reason why you should be victimized (and charged) for a CM's ignorance.

 

[Richyams]

Yes, DVC does have the ability to change these offers whenever they wish. But since the web site is one of their most important means of communicating these offers, then they must use the web site to communicate any changes as well, and they must do so in a timely manner. Otherwise they are required to honor their published offers.

Maybe to you their website is most important, to them its the leastimportant. They put no effort into that site at all. I would say that the sheet you get at check in is the most important.

I wish they would put more effort into making that site a useful tool.

 

[Stinson]

I checked again with my sister-in-law, who said that she was specifically told at the gift shop at the Rainforest Cafe that they had discontinued discounts, except to Disney employees. She was told that other business were adopting similar policies.

 

[Chuck S]

It sounds like the employee at RFC (they are NOT Disney employees) did not know the difference between the defunct Disney Club and the DVC. When told that the Disney Club was discontinued, many employees wrongfully assumed this to also mean DVC. Your MIL should have asked for a manager.

 

[wdwstar]

found this on the members website, and it also said to check at the website for current perks, even though you get a perk at check in:




Disney Vacation Club Resorts and more




Artist Point Dining at Disney's Wilderness Lodge
With seasonal and regional market offerings from the Pacific Northwest, this restaurant features menus that change according to seasonal availability. Members receive a 10% discount on food and beverages at dinner only (excluding alcoholic beverages, tax, and gratuity). Children's menu and vegetarian items available. Not valid on major holidays. For Priority Seating, please call 407-WDW-DINE (939-3463)*.



Cape May Café at Disney's Beach Club Resort
This all-American buffet includes a New England-style clambake nightly. Members receive a 10% discount at dinner only on food and beverages (excluding alcoholic beverages, tax, and gratuity). Menu items include steamed clams and mussels, peel-and-eat shrimp, New England clam chowder, chicken, barbeque beef ribs, soups, salads, and assorted desserts. Not valid on major holidays. For Priority Seating, please call 407-WDW-DINE (939-3463)*.



Citricos at Disney's Grand Floridian Resort & Spa
Treat yourself to modern cuisine from the South of France at Citricos Restaurant at Disney's Grand Floridian Resort & Spa. Delight in the casual, sun-drenched atmosphere and enjoy light, flavorful dishes made with only the freshest and best ingredients. Members receive a 10% discount only at dinner on food and non-alcoholic beverages. Not valid on major U.S. holidays. For Priority Seating, please call 407-WDW-DINE (939-3463)*.



Hoop-Dee-Doo Musical Revue at Disney's Fort Wilderness
Enjoy hilarious vaudeville-style entertainment plus all-you-can-eat vittles. Located at Pioneer Hall at Disney's Fort Wilderness Resort & Campground. Menu includes All-You-Care-To-Eat fried chicken, smoked BBQ pork ribs, corn, baked beans, salad, fresh baked bread and strawberry shortcake. Members receive a 20% discount for the 9:30 p.m. show only. For Priority Seating, please call 407-WDW-DINE (939-3463)*.



Olivia's Café at Disney's Old Key West Resort
Enjoy casual dining with a Key West atmosphere and great menu items. Disney Vacation Club Members who dine in receive a 10% discount on food and non-alcoholic beverages. For Priority Seating, please call 407-WDW-DINE (939-3463)*. Note: This offer begins January 4, 2004



Yacht Club Galley at Disney's Yacht Club Resort
This New England-themed restaurant offers Members a 10% discount at breakfast and lunch only on food and beverages (excluding alcoholic beverages, tax, and gratuity). Menu items include beef, chicken, seafood, vegetarian meals, and signature appetizers. Not valid on major holidays. For Priority Seating, please call 407-WDW-DINE (939-3463)*.



Yachtsman Steakhouse Restaurant at Disney's Yacht Club Resort
Experience a great steakhouse with aged cuts of Black Angus beef, chops, and poultry grilled over hardwood. You can even choose your own steak from the refrigerator case! Members receive a 10% discount from 5:30 p.m. to 10:00 p.m. on food and beverages (excluding alcoholic beverages, tax, and gratuity). Not valid on major holidays. For Priority Seating, please call 407-WDW-DINE (939-3463)*.



Walt Disney World® Theme Parks




Les Chefs de France (French pavilion) at Epcot
Sit down to traditional French cuisine in a brasserie straight out of Paris. Members receive a 20% discount at lunch only (excluding alcoholic beverages, tax, and gratuity). Not valid on major holidays. Theme Park admission is not included, but is required. For Priority Seating, please call 407-WDW-DINE (939-3463)*.



Nine Dragons Restaurant (China pavilion) at Epcot
This ornate and palatial restaurant features the very best of traditional and updated cuisine from the various regions of China. Members receive a 20% discount at lunch only (excluding alcoholic beverages, tax, and gratuity). Not valid on major holidays. Theme Park admission is not included, but is required. For Priority Seating, please call 407-WDW-DINE (939-3463)*.



Rainforest Café at Disney's Animal Kingdom® Theme Park
Rainforest Café creates a tropical rain forest through a combination of live and animated wildlife and special effects. Members receive a 10% discount during breakfast, lunch, and dinner on food and beverages (excluding alcoholic beverages, tax, and gratuity). Rainforest Café Retail Village offers a 15% discount (excluding tax) on merchandise.



Restaurant Marrakesh (Morocco pavilion) at Epcot
Get a taste of Moroccan opulence in a palatial setting fit for a sultan. Members receive a 20% discount at lunch and dinner (excluding alcoholic beverages, tax, and gratuity). Not valid on major holidays. Theme Park admission is not included, but is required. For Priority Seating, please call 407-WDW-DINE (939-3463)*.




Downtown Disney® Marketplace




Ghirardelli® Soda Fountain and Chocolate Shop at Downtown Disney® Marketplace
Stop by this chocolate-lover's paradise at Downtown Disney Marketplace for world-famous chocolate candy, flavored coffees, cocoa mixes, and soda fountain treats. Members receive a "sweet" gift with each purchase of $10 or more.



Rainforest Cafe
Rainforest Café creates a tropical rain forest through a combination of live and animated wildlife and special effects. Members receive a 10% discount on food and beverage (excluding gratuities, tax and alcoholic beverages) during lunch hours on food and beverages (excluding alcoholic beverages, tax, and gratuity). Rainforest Café Retail Village offers a 15% discount (excluding tax) on merchandise. For Priority Seating at least one day in advance, please call 407-827-8500*



Fulton's Crab House
Members can experience fresh seasonal seafood from ports worldwide, and enjoy 10% off their lunch check. Located on the riverboat between Downtown Disney Marketplace and Downtown Disney Pleasure Island. For Priority Seating, please call 407-934-BOAT (2628)*.



Portobello Yacht Club
Experience regional Italian cuisine including pastas, brick-oven pizzas, fresh coastal seafood, steak, chicken, and desserts. Members receive a 10% discount on food and non-alcoholic beverages (excluding tax and gratuity). For Priority Seating, please call 407-934-8888*.





Downtown Disney® West Side




House of Blues® Restaurant
Enjoy such distinctive southern-inspired cuisine as Voodoo Shrimp, Creole Jambalaya, and White Chocolate Banana Bread Pudding. Members receive a 15% discount during lunch (11:00 a.m. to 4:00 p.m.) and 10% during dinner after 4:00 p.m. (excluding alcoholic beverages, tax, and gratuity).
Members receive 10% off merchandise items (not including sale items.)



Planet Hollywood®
Experience celebrity-style dining amid some of Hollywood's greatest movie memorabilia. Featuring menu items such as World Famous Chicken Crunch and L.A. Lasagna as well as a variety of salads, burgers, and grill items. Members receive 10% off food, non-alcoholic beverages, and merchandise (excluding tax and gratuity). For Priority Seating at least one day in advance, please call 407-WDW-DINE (939-3463)*.



Wolfgang Puck Café
Famous chef Wolfgang Puck brings his artfully edible West Coast creations to the East Coast. Receive a 10% discount on food and non-alcoholic beverages at lunch and dinner.



Walt Disney World Other Dining Discounts




Walt Disney World® Swan and Dolphin Hotel
Members receive a 20% discount on food (excluding any beverages, tax, and gratuity) at the following restaurants:

Cabana Bar & Grill - All day poolside dining. Open seasonally.
Dolphin Fountain & Snack Shop - Ice cream, burgers, and fries just like the ol' fifties fountains used to do them!
Garden Grove Café- Open for breakfast and lunch, featuring American favorites in a garden gazebo setting.
Gulliver's - At night, Garden Grove Café becomes Gulliver's, a fantasy-inspired dining experience specializing in traditional American cuisine. Open for dinner only.
Kimonos - An intimate sushi bar and lounge with nightly Karaoke entertainment.
Palio - A festive, casually elegant Italian Bistro open for dinner only.
Splash Grill and Deli- Quick meals, snacks, and sandwiches.
Splash Terrace - Open seasonally for breakfast and lunch.
Tubbi's Buffeteria - Cafeteria service for breakfast and lunch.




Fresh Mediterranean Market
At Fresh Mediterranean Market the goal is to prepare, cook, and serve food in its purest form -- fresh from the garden or right off the burner. Serving breakfast and lunch.