It is right at the airport in the baggage claim area. Short walk to car. No shuttles. Competitive rates - at least in Orlando. As far as counter workers go they are all terrible. I have rented with National, Budget, Hertz & Alamo. These companies seem to send most of their people to "rude" school. National, however, did reimburse us for some valuable left in their car that grew legs and disappeared. At least they were responsive.