Hertz gold plus app vs website issues

[Herding_Cats]

I have a car reservation for Thursday, and I figured it would be faster to get through everything if I did the gold plus membership so we can “skip” the counter. And then I put the app on my phone. The app says that there’s “no reservation found” but if I go through the website it’s all there.

Is this likely to cause us issues? I’d very much like to just get our luggage and go directly out to where the cars are and NOT have to deal with waiting in line at the rental counter.

 

[Old Man Goofy Runner]

have you tried the "Look Up Reservation" on the app to find it that way? Also, did you sign up for Gold after or before you originally made the reservation. If the reservation shows up as a Gold Service reservation on the website you shouldn't have a problem just going straight to the cars.

 

[Herding_Cats]

i signed up for gold plus AFTER i made the reservation. when i look the reservation up in the app it tells me it doesn't exist. when i look the reservation up online, logged in to my account, it's there.

 

[Old Man Goofy Runner]

You may need to cancel and rebook to get the Gold Service level then and for it to show up in the app. You could try calling them to add your Gold account to the reservation, but my experience with their customer service line has not been good.

 

[Herding_Cats]

well when i look it up on the website, now my entire reservation is gone. AAAARRRRGGGG!!!!!

ok. adding. it's there as long as i'm NOT LOGGED IN. And now, when i go to book a new car, while logged in, there are no cars available for that date. So I guess we are not going to be able to skip the counter. You have to make the account and THEN make the reservation. There's no way to back-link it. Which is ridiculous.