Here Now: Diehard Disney Fan Heartbroken

[portocall]

Just emailed customer service or whatever it is called with all of the issues. I was truthfully not looking for errors. In fact I kept trying to think it was a minor fluke but the moment one would end, another would happen. When it was addressed there, no one cared or even apologized save for ONE manager at Be Our Guest. I'm so heartbroken. Usually I come back already wanting to book and plan again but now I don't even want to think about going. I have to go in 2018 to chaperone kids, but our 1-2 trips a year since 2014 are over. Unless they fix their issues with customer interactions, no amount of new lands, attractions or upcharge extras are going to draw me back.

It really stinks when you have a trip where everything starts to snowball like that. Our last trip was in 2012 and it left me underwhelmed and done with Disney also. Since my first trip as a little girl in 1978, I hadn't gone longer than two years between visits until this last hiatus. This week the Disney bug started to hit and I am finally starting to plan another trip, but we aren't going until 2020. Yes, three years from now. I figure there will be enough changes completed by that time to make it worth going. That and my youngest asked if we could take him by himself once his brothers have gone to college since they went several times before he was born. But until this week, you could have talked Disney and there was nothing. No spark, jealousy, excitement... nothing. You might just need a long break. I am sorry you had a rough trip.